We’re excited to announce five new features to level-up your shopping experiences with Ratings & Reviews. From HarmonyAI-powered review submission coaching to summarization, each new feature is designed to help you drive more consumer engagement and content collection.
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Content CoachJumpstart higher quality reviews with unbiased coachingHelp consumers conquer moments of writer’s block by providing AI-generated, unbiased topic ideas tailored to each product, preserving review authenticity while increasing the length and richness of reviews to fuel future customer purchases. +5% increase in review body length Availability: Customers with Advanced or Enterprise Ratings & Reviews packages that include Collect and can be used through Bazaarvoice’s hosted solution How to get started: Please reach out to your account team or submit a support case. |
Review SummariesMove from review overload to purchase accelerationGive consumers comprehensive confidence without needing to sift through countless reviews by displaying AI-generated summaries across the shopper journey, including on PDPs and soon on PLPs. 94% of respondents said they would find an AI generated review summary, to be useful when looking at products online. Availability: Customers with Advanced or Enterprise Ratings & Reviews packages that include Display and can be used through Bazaarvoice’s hosted solution or API depending on preference and entitlement. How to get started: Please reach out to your account team or submit a support case. |
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Keyword FiltersMatch shoppers with reviews they care about—and close the saleReduce friction in the purchasing decision by allowing consumers to quickly filter reviews by AI-generated, unbiased topics, tailoring their review experience for faster and more informed choices. “We are thrilled by the results of Bazaarvoice’s new AI-powered Keyword Filters which led to a +9% increase in review engagement and quickly became one of the most-used reviews filters.” – Anneka Austin, Senior Director, Digital Commerce & Strategy (North America) at Michael Kors Availability: Customers with Advanced or Enterprise Ratings & Reviews packages that include Display and can be used through Bazaarvoice’s hosted solution or API depending on preference and entitlement. How to get started: Please reach out to your account team or submit a support case (hosted solution) or see this developer center documentation (API). |
Product Picker (Revamp)Drop the link, collect reviews, anytimeLeverage the overhauled Product Picker tool which now aligns with the latest version of Bazaarvoice’s hosted PDP display technology, featuring enhanced review collection efficiency through a progressive, in-page submission form, along with a mobile-first experience and added customization options. +65% submission rate of reviews Availability: Customers with Essentials, Advanced, or Enterprise Ratings & Reviews packages that include Collect and can be used through Bazaarvoice’s hosted solution. How to get started: Please see this knowledge base documentation. |
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Closed Captioning APISay it loud, say it clear: Caption your videos for all to hearCater to shoppers who are hearing impaired or prefer to engage without sound by including closed captions in videos uploaded alongside reviews and deliver a consistently accessible experience across regions with support for 56 languages. 92% Of consumers view videos with the sound off on mobile Availability: Customers with Advanced or Enterprise Ratings & Reviews packages that include Display and can be used through Bazaarvoice’s API. For customers with an Advanced package, the API access add-on is required. How to get started: Please see this developer documentation. |
Want to learn more?
Read our blog post for all the details on how these features can elevate your shopping experience!