Support Services
Maximize your productivity
Our Support Services offer time-sensitive advantages by providing expert assistance to optimize your use of the Bazaarvoice platform. Dedicated support professionals are readily available to address queries, resolve issues, and offer tailored guidance, ensuring a seamless experience. This proactive support approach minimizes disruptions, enhances customer engagement, and enables customers to fully leverage Bazaarvoice's capabilities for impactful consumer insights and brand growth.
Support Levels
Get personalized, tailored support
Our support extends beyond simple problem-solving. We pride ourselves on a service that’s personalized to the unique needs of every client. We take the time to understand your business needs thoroughly, adapting our support strategies accordingly. This tailored approach ensures that our support doesn’t just solve your problems — it also aligns with your broader business objectives.
Support tiers
| Services Offered | Standard | Priority | Premier | Enterprise |
|---|---|---|---|---|
| Support coverage hours | Business hours | Business hours | Business hours | 24/5 |
| Inbound phone support | ||||
| Live chat support | ||||
| Support community portal | ||||
| Product documentation and knowledge base | ||||
| Technical Support Analyst (Tier 1) | Shared | Shared | Named | Named |
| Technical Success Manager (Tier 2) | Shared | Shared | Named | Named |
| Users authorized to submit support cases | 2 | 5 | 10 | 25 |
| Assigned Technical Account Manager | $ | $ | ||
| API support | Documentation | Documentation | Documentation | Documentation & dev advocate |
| Bazaarvoice instructor-led training | Bi-annual | Quarterly | ||
| Health check/audit | Annual | Bi-annual |
Health Check and Audit
Future-proof your strategy
Dive deep into your current implementations with our Health Check and Audit services. Get actionable insights and recommendations, ensuring alignment with industry best practices and a future-proof strategy.
Moderation Support
Safeguard your UGC content
Protect the integrity of your user-generated content with our Moderation Support. Create a trustworthy environment by ensuring that only authentic voices are heard.
API Support
Integrate seamlessly with our API support
With API support, we empower developers to integrate and leverage our advanced solutions seamlessly. Our thorough documentation, troubleshooting resources, and dedicated developer support ensure a smooth experience, enabling businesses to harness the power of authentic customer voices and insights effectively.
Support Community
Get expert guidance
The Bazaarvoice support community is a thriving hub where you will find insights, troubleshooting guidance, and the latest information to resolve any issues post-implementation. You will find expert advice from our support technicians, who have mastered the art of resolving technical problems promptly and efficiently, allowing you to maintain business continuity and minimize downtime.
Bazaarvoice Knowledge Base
Benefit from our technicians’ cutting-edge knowledge
Knowledge base articles are vital in empowering our customers to find answers independently, reducing the need for direct customer support interactions, and promoting a smoother user experience.
Our knowledge base serves as a comprehensive repository of articles of information, resources, and guidance for users of our platform. These articles are designed to provide self-service solutions to common issues, questions, and tasks related to our product.
Get started
Get in touch to find out which solutions will make the most impact for your business. Our helpful sales team can answer your questions and talk about everything from set up to ROI.
Book a call