Summary
After the biggest disruption ever in the history of retail, retailers and brands are facing the fallout of consumer changes and spending in the wake of the pandemic.
In this on-demand webinar from Retail Summit, Forrester’s Sucharita Kodali shares the trends to watch in 2022 and beyond, as well as answer the pressing questions that affect every consumer-facing company:
- How much of e-commerce’s gains will be permanent?
- What does that mean for omnichannel retailers?
- How can merchants stand out in an increasingly challenging commerce environment?
