Bazaarvoice Offerings
One portfolio. Three solutions: Source, Display, and Amplify.
From small businesses to enterprises, for brands and retailers — we have solutions to help you meet your goals. Explore Source, Display, and Amplify below, and find the products and packages that fit your needs.
SOURCE
One system to source the volume, variety, and freshness of authentic shopper content.
Collecting and curating reviews, photos, and videos from real buyers, creators, and brand communities — plus the moderation and rights management that make it usable and brand safe.
Sampling
Generate UGC in any format you need by activating targeted shoppers from our global Influenster community of 9M+ product enthusiasts, retailers’ loyal shoppers, and skilled social content creators.
Bazaarvoice Sampling can be bought with or without Ratings & Reviews/Social Commerce.
Creator Marketing
Discover brand-aligned creators, launch integrated campaigns, and amplify content across channels. Optimize for full-funnel ROI to drive measurable results.
Ambassadors
Take the hassle out of sampling programs for retailers.
DISPLAY
Turn owned channels into engaging, high-trust destinations that are visible to shoppers and AI alike.
Presenting content on brand-owned channels — website and social. Covers how reviews, Q&A, and visual galleries are shown to shoppers to drive conversion, and how that content is structured so search engines and AI can read it.
Ratings & Reviews
Create transparent shopping experiences, and build trust with shoppers everywhere you collect, display, and distribute ratings and reviews.
Essentials
Essentials
Launch your UGC program
Get started with authentic Ratings & Reviews to increase your discoverability and conversion. Analyze the performance of your program with Insights + Reports.
Launch your UGC program
Get started with authentic Ratings & Reviews to increase your discoverability and conversion. Analyze the performance of your program with Insights + Reports.
Tier includes:
- Several types of review submission forms
- UGC program insights
- Conversion reports
- Review request emails
- Customizable templates
- Product catalog management
- Translated content
Advanced
Advanced
Grow your UGC program
Scale your program with Questions & Answers, increase content collection with Text Message Review Collection and improve your program results with guidance from dedicated Client Success support.
Grow your UGC program
Scale your program with Questions & Answers, increase content collection with Text Message Review Collection and improve your program results with guidance from dedicated Client Success support.
Tier includes:
Everything in Essentials plus:
- Questions & Answers
- Text message review collection
Enterprise
Enterprise
Maximize your UGC program results
Optimize your results through expanded platform flexibility and premium Client Success offerings to personalize the shopping experience for your customers.
Maximize your UGC program results
Optimize your results through expanded platform flexibility and premium Client Success offerings to personalize the shopping experience for your customers.
Tier includes:
Everything in Essentials & Advanced plus:
- Ratings & Reviews APIs
- Mobile SDK (iOS + Android)
- Review highlights
- Custom guidelines
- Bi-annual business reviews with designated Client Success Manager
- Retail syndication (Bazaarvoice Network)
Each package is paired with a recommended implementation service. Not sure which plan fits your needs best? Our team will help you explore the various software, support, and implementation services options to find you a 5-star fit. Please note: actual features provided may vary from what is shown depending on package selected, location, and/or region. Please see package descriptions for more information.
Respond to questions on your site or across the retail network. Sold as part of Ratings & Reviews Advanced and Enterprise (see table above); also has its own product page for teams evaluating it standalone. Connections.
Social Commerce
Make brand-safe, commerce-ready content shoppable on photo and video galleries on-site, and amplify it to retail sites. Full-funnel reporting delivers measurable revenue impact.
Essentials
Essentials
Tier includes:
- Starter Galleries (photo & video, lite customizations)
- Intelligent Product Tagging (2.0)
- Video sound control for bulk content (closed captioning included)
- Scheduling & publishing, social inbox, social analytics, social listening
- Brand content promoted posts, Like2Buy
Advanced
Advanced
Tier includes:
Everything in Essentials, plus:
- Source content from up to 25 IG handles per instance
- Automated rights detection (3rd party)
- Shoppable media & Advanced Galleries (video-optimized customizations)
- Advanced galleries insights + revenue tracking
- Email galleries, add-to-cart integration (Shopify AJAX API)
- Media uploader, API access
- Like2Buy ESP integration, Reveal + insights, Showroom
- Custom reporting dashboard
Enterprise
Enterprise
Tier includes:
Everything in Essentials & Advanced, plus:
- Source content from up to 50 IG handles per instance
- Creator lists (up to 100)
- Video sound control for bulk content (closed captioning included)
- White-label branding
- Showroom (incl. insights + revenue tracking)
- Social listening — competitor tracking (up to 20)
- AI-powered insights, benchmarks & recommendations (rolling out ~Aug 2026)
Existing Social Commerce customers are unaffected by the 8/3 eligibility changes above; this reflects packaging for new customers going forward.
AMPLIFY
One network that puts earned content to work everywhere shoppers buy and discover products: 2,300+ retailers and platforms
Syndicating reviews and visuals across the retailer network, delivery platforms, and AI applications, plus translations for other markets, so existing content appears and is impactful wherever shoppers buy.
Insights & Reports
Actionable insight into your performance, sentiment, advocates, and competitors across the network.
AI
Discover the impact user-generated content could have on your sales, both online and in-store.
Connections
Join the conversation both on your own site and at retailers — respond to questions in real time.
Support Plans
| Services Offered | Standard | Priority | Enterprise | |
|---|---|---|---|---|
| Critical tickets answered in... | 1 hours | 1 hours | 1 hour | |
| Support coverage hours | Business hours | Business hours | 24/5 | |
| Inbound phone support | Critical issues | |||
| Live chat support | ||||
| Technical Success Manager | Shared | Shared | Assigned | |
| Assigned Technical Account Manager | $ | $ | ||
| Authorized support contacts | 2 | 5 | 10 | 25 |
| API support and developer advocate |
Premier support was offered until August 2025. Please contact your support team if you have questions about your Premier support package.