Bazaarvoice Offerings
From small businesses to enterprises, for brands and retailers, we have solutions to help you meet your goals. Choose what works for your needs and start turning casual shoppers into inspired, loyal buyers.
Bazaarvoice Vibe
Bazaarvoice Vibe unites the power of social, creators, campaigns, and commerce to deliver a full-funnel content strategy that converts — from reach to revenue. With an all-in-one content hub, source, amplify, and optimize creator and user-generated content across channels faster than ever.
Essentials
Essentials
Launch
Best for teams just getting started on integrating social, commerce, and creator strategies.
Launch
Best for teams just getting started on integrating social, commerce, and creator strategies.
Tier Includes
- Unlimited users
- Cross-platform social channels
- Ingest Instagram content from 5 profiles
- Basics of creator marketing management
- Up to 10 creator campaigns
- Basics of social management: Scheduling, publishing & social inbox
- Basics of bringing social to commerce Galleries
Advanced
Advanced
Grow
All the features in essentials plus additional tools to automate workflows, amplify content across channels and advanced AI to save time.
Grow
All the features in essentials plus additional tools to automate workflows, amplify content across channels and advanced AI to save time.
Tier Includes
Everything in Essentials plus:
- Ingest Instagram content from 25 profiles
- Dedicated Client Success Manager
- Unlimited creator campaigns & social boosting
- Request Creator managed services
- Harmony AI-powered advanced tools to maximize efficiency and enhance content performance
- Attribute revenue to social efforts
Enterprise
Enterprise
Maximize
Built for brands and retailers with big growth goals, fueled by large-scale, integrated content, commerce, and creator strategies.
Maximize
Built for brands and retailers with big growth goals, fueled by large-scale, integrated content, commerce, and creator strategies.
Tier Includes
Everything in Essentials & Advanced plus:
- Ingest Instagram content from 50 profiles
- Guided 90 day onboarding
- Business Reviews (4)
- Strategy Sessions (12)
- Attribute revenue to creator marketing
- Maximize impact by unifying social & commerce
Each package is paired with a recommended implementation service. Not sure which plan fits your needs best? Our team will help you explore the various software, support, and implementation services options to find you a 5-star fit. Please note: actual features provided may vary from what is shown depending on package selected, location, and/or region. Please see package descriptions for more information.
Not ready to dive into the full solution? Check out entry point packages for Social Media Management, Social Commerce, Product Sampling, and Creator Marketing.
Add-on Products
Plus the support package of your choice
Not quite ready for Vibe?
Not to worry! We offer entry points into each of the solutions that make up Bazaarvoice Vibe. Choose where you want to get started today and be confident that there’s room to grow later.
Creator Marketing
Creator Marketing
Discover brand-aligned creators, launch integrated campaigns, and amplify content across channels. Optimize for full-funnel ROI to drive measurable results and ensure every campaign delivers proven impact.
Discover brand-aligned creators, launch integrated campaigns, and amplify content across channels. Optimize for full-funnel ROI to drive measurable results and ensure every campaign delivers proven impact.
- End-to-end creator and affiliate marketing management suite
- AI Creator Search – Text & Image-based
- Content rights expiration tracking
- Ambassador Management, available in select tiers
- Creator campaign services, available in select tiers
- Real-time full-funnel campaign and creator reporting
Social Media Management
Social Media Management
Plan, schedule and publish from a unified calendar and scheduler, engage in direct conversations with your community in social inbox, and unlock the power of conversations with social listening. Full-funnel reporting delivers measurable proven social impact.
Plan, schedule and publish from a unified calendar and scheduler, engage in direct conversations with your community in social inbox, and unlock the power of conversations with social listening. Full-funnel reporting delivers measurable proven social impact.
- Unified social media calendar and scheduler
- Social inbox for quick and easy responses (AI responses in select tiers)
- Social listening for brand health, by topics including sentiment analysis (available in select tiers)
- AI-powered content curation, creation and recommendations
- Advanced social analytics including revenue reporting
Social Commerce
Social Commerce
Make brand-safe, commerce-ready content shoppable on photo and video galleries on-site and amplify to retail sites. Full-funnel reporting delivers measurable revenue impact.
Make brand-safe, commerce-ready content shoppable on photo and video galleries on-site and amplify to retail sites. Full-funnel reporting delivers measurable revenue impact.
- Award-winning leader in social commerce
- Highest converting shoppable on-site photo and video Galleries
- Customizable on-site Galleries via API (Available in select tiers)
- Video sound control and closed captioning
- Automated rights detection for third-party content (Available in select tiers)
- Advanced commerce analytics including revenue reporting
Plus the support package of your choice
Essentials
Essentials
Launch your UGC program
Get started with authentic Ratings & Reviews to increase your discoverability and conversion. Analyze the performance of your program with Insights + Reports.
Launch your UGC program
Get started with authentic Ratings & Reviews to increase your discoverability and conversion. Analyze the performance of your program with Insights + Reports.
Tier includes:
- Several types of review submission forms
- UGC program insights
- Conversion reports
- Review request emails
- Customizable templates
- Product catalog management
Advanced
Advanced
Grow your UGC program
Scale your program with Questions & Answers, increase content collection with Text Message Review Collection and improve your program results with guidance from dedicated Client Success support.
Grow your UGC program
Scale your program with Questions & Answers, increase content collection with Text Message Review Collection and improve your program results with guidance from dedicated Client Success support.
Tier includes:
Everything in Essentials plus:
- Questions & Answers
- Translated reviews
- Text message review collection
- Annual business reviews with designated Client Success Manager
Enterprise
Enterprise
Maximize your UGC program results
Optimize your results through expanded platform flexibility and premium Client Success offerings to personalize the shopping experience for your customers.
Maximize your UGC program results
Optimize your results through expanded platform flexibility and premium Client Success offerings to personalize the shopping experience for your customers.
Tier includes:
Everything in Essentials & Advanced plus:
- Ask a product owner
- Review highlights
- Custom guidelines
- Ratings & Reviews APIs
- Mobile SDK (iOS + Android)
- Bi-annual business reviews with designated Client Success Manager
Each package is paired with a recommended implementation service. Not sure which plan fits your needs best? Our team will help you explore the various software, support, and implementation services options to find you a 5-star fit. Please note: actual features provided may vary from what is shown depending on package selected, location, and/or region. Please see package descriptions for more information.
Want to answer questions or respond to reviews on retail sites? Get started right now by trying Connections.
Add-on Products
ReviewSource
Amp up sales with always-on reviews. ReviewSource optimizes your digital shelf with a steady stream of organic and recent reviews from Influenster’s 9M+ community of everyday shoppers.
Premium Network Insights
Compare brand performance with named competitors for rating performance, sentiment themes, and keyword insights across the network.
Plus the support package of your choice
Sampling
Generate UGC in any format you need by activating targeted shoppers from our global Influenster community of 9M+ product enthusiasts, retailers’ loyal shoppers and skilled social content creators.
Options custom tailored to you:
- Custom segmentation: 1st party data-driven
- Full product lifecycle support
- Quality UGC: multimedia reviews, social content, media
- Review coverage across all product pages
- Social content to drive buzz on key platforms
- Flexible delivery options
- Bazaarvoice fulfillment services
- Ship-free options: redeem in-store/online
- Post-campaign consumer sentiment insights
Bazaarvoice Sampling can be bought with or without Ratings & Reviews/Social Commerce.
Let us do the heavy lifting
Dedicated account management with every activation – to ensure program success at every step
Support Plans
| Services Offered | Standard | Priority | Premier | Enterprise |
|---|---|---|---|---|
| Critical tickets answered in... |
4 hours
|
2 hours
|
1 hour
|
1 hour
|
| Non-critical tickets answered in... |
2 business days
|
1 business day
|
1 business day
|
4 hours
|
| Technical Support Analyst (Tier 1) | Shared | Shared | Assigned | Assigned |
| Technical Success Manager (Tier 2) | Shared | Shared | Assigned | Assigned |
| Assigned Technical Account Manager | $ | $ | ||
| Authorized support contacts | 2 | 5 | 10 | 25 |
| API support | Documentation | Documentation | Documentation | Docs + Dev Advocate |
|
Instructor-led training
|
Bi-annual | Quarterly | ||
| Health check/audit | Annual | Bi-annual |