Package Descriptions

Updated: December 17, 2024

These Package descriptions are intended to inform you about Bazaarvoice, Inc.‘s (“Bazaarvoice”) Package offerings, features, and functionality. Bazaarvoice may update these Package descriptions from time to time, without providing notice, to ensure that they accurately reflect the current services and products we provide. The particular products and Services included in your purchased solution will be outlined in the respective service order.

Please note: to see Service descriptions, please visit this page: service descriptions.

Collect, Display, and Receive

Essentials – Ratings & Reviews

In an Essentials Package, a retailer looking to Collect, Display and Receive UGC (User Generated Content) (ratings & reviews) has access to Bazaarvoice’s out-of-the-box Collection with robust content authentication, moderation, and Display templates. Essentials package includes the ability to receive reviews from brands in the Bazaarvoice Network as well as respond to reviews on their own site. The Essentials package comes with automated reporting enabled through their own client dashboard and access to self-service resource hub. Includes Standard support. 

Advanced – Ratings & Reviews

A retailer selecting the Advanced Package, looking to Collect, Display and Receive UGC (ratings & reviews, Q&A), has access to Bazaarvoice’s out-of-the-box Collection and Display standard templates and other functionality offered in the Essentials Package. The Advanced package also allows retailers the ability to collect reviews via text message. The Advanced package allows retailers the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Advanced package comes with SEO. In addition to the dashboard and automated reporting, the Advanced Package enables deeper Insights reporting and allows access to annual instructor-led training, annual program performance reviews, and a designated client success manager.   Includes Standard support. 

Enterprise – Ratings & Reviews

The Enterprise package offers all the functionality in the Advanced package. The Enterprise package also allows a retailer to customize their Collection and Display of UGC (ratings & reviews, Q&A), as well as receive content from brands in the Bazaarvoice Network. In addition to the standard templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Also included are biannual program performance reviews, content strategy and program design consulting.  Includes Standard support. 

Distribute only

Marketplace – Ratings & Reviews

Marketplace Distribute enables a third-party business selling their products directly to consumers through an online retail marketplace and working with a third-party Ratings & Reviews provider who is an approved member of the Bazaarvoice Partner Program, to send their collected content to marketplace destinations at retailers on the Bazaarvoice Network that operate retail marketplaces for the contracted term period. This content allows consumers to view moderated review content submitted by other consumers that may be relevant and/or helpful to the end users’ purchase decision. Marketplace Distribute content is moderated by Bazaarvoice before it is made publicly available. Includes Standard support. This service provides support for client implementation of distribution of reviews into the BV network.

Essentials – Ratings & Reviews

In an Essentials Package, clients can send their collected content to 1 retailer on the Bazaarvoice Network for display during the contracted term period.  Includes Standard support. 

Advanced – Ratings & Reviews

Clients can send their collected content to all retailers on the Bazaarvoice Network for display during the contracted term period.  Includes Standard support. 

There is no Distribute-only, Enterprise offering for Ratings & Reviews

Collect – Display

Essentials – Ratings & Reviews

In an Essentials Package, a brand or retailer looking to Collect and Display UGC (ratings & reviews) has access to Bazaarvoice’s out-of-the-box Collection with robust content authentication, moderation, and Display templates. Features include web submission form, Bazaarvoice-hosted review submission form for links as well embedding in the PDP, email review collection, UGC program insights, conversion reports (pixel), and UGC program data exports. The Essentials package also includes access to a self-service resource hub.  Includes privacy management and product catalog management. Includes Standard support. 

Advanced – Ratings & Reviews

A brand or retailer selecting the Advanced package, looking to Collect and Display UGC (ratings & reviews, Q&A), has access to Bazaarvoice’s out-of-the-box Collection and Display templates including the ability to Respond to reviews & answer questions on their own site (with Q&A email alerts) and access to seller ratings. The Advanced package also allows clients the ability to collect reviews via text message. Also included is functionality offered in the Essentials Package. Includes dashboard and automated reporting. Advanced also allows access to annual instructor-led training, annual program performance reviews, and a designated client success manager.   Includes Standard support. 

Enterprise  – Ratings & Reviews

The Enterprise package allows a brand or retailer to customize their Collection and Display of UGC (ratings & reviews, Q&A). The Enterprise package offers all the functionality in the Advanced package and more. In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s Review Highlights feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are biannual program performance reviews, content strategy and program design consulting.  Includes Standard support. 

Collect – Distribute

Marketplace – Ratings & Reviews

Marketplace Collect Distribute enables a third-party business selling their products directly to consumers through an online retail marketplace to Collect and Distribute UGC (ratings & reviews) by accessing features that include a web submission form, email review collection, content authentication, moderation, UGC program insights, conversion reports (pixel), and UGC program data exports. Marketplace Collect Distribute also includes access to a self-service resource hub. The content collected may only be distributed to marketplace destinations at retailers on the Bazaarvoice Network that operate retail marketplaces for as long as the retailer allows. Clients can measure basic review insights. Content is owned by the client, with unlimited exports. Includes privacy management and product catalog management. Includes Standard support. This service also provides support for client implementation of the collection of reviews on their site based on the purchased software package features. The Core Implementation Consulting Service offers clients a designated delivery resource and a standard implementation timeline with messages-based project management and status updates.

Essentials – Ratings & Reviews

In an Essentials Package, a brand or retailer looking to Collect and Distribute UGC (ratings & reviews) has access to Features include web submission form, email review collection, content authentication, moderation, UGC program insights, conversion reports (pixel), and UGC program data exports. The Essentials package also includes access to a self-service resource hub. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports. Includes privacy management and product catalog management. Includes Standard support. 

Advanced – Ratings & Reviews

Clients with the Advanced offering have access to features including web submission form, email review collection, UGC program insights, conversion reports (pixel), and UGC program data export. It also allows clients to send non-customizable emails. The Advanced package also allows clients the ability to collect reviews via text message. The content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Content is owned by the client, with unlimited exports.  Includes dashboard and automated reporting. Advanced also allows access to annual instructor-led training.  Includes Standard support. 

Enterprise – Ratings & Reviews

The Enterprise package allows a brand or retailer to collect and distribute their UGC (ratings & reviews, Q&A). The Enterprise package offers all the functionality in the Advanced package and more. In addition to the standard templates, Enterprise clients have access to the Privacy API and the Mobile SDK. Just as with Advanced package, the content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Content is owned by the client with unlimited exports. Included in the Enterprise package are a designated client success manager, biannual program performance reviews, content strategy and program design consulting. Includes Standard support. 

Collect – Display – Distribute

Essentials – Ratings & Reviews

In an Essentials Package, a brand looking to Collect, Display, and Distribute UGC  (ratings & reviews) has access to Bazaarvoice’s out-of-the-box Collection with robust content authentication, moderation, and Display templates. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports. In an Essentials Package, other features include web submission form, Bazaarvoice-hosted review submission form for links as well embedding in the PDP, email review collection, UGC program insights, conversion reports (pixel), and UGC program data exports. The Essentials package also includes access to a self-service resource hub. Includes privacy management and product catalog management.  Includes Standard support. 

Advanced – Ratings & Reviews

A brand selecting the Advanced package, looking to Collect, Display, and Distribute UGC (ratings & reviews, Q&A), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Advanced brands have the ability to distribute content to all of Bazaarvoice Network of retailers and Respond to reviews & questions on their own site. Includes the ability to Respond to reviews & answer questions on their own site (with Q&A email alerts) and access to seller ratings. The Advanced package also allows clients the ability to collect reviews via text message. Also included is functionality offered in the Essentials Package. Includes dashboard and automated reporting. Advanced also allows access to annual instructor-led training, annual program performance reviews, and a designated client success manager.  Includes Standard support. 

Enterprise – Ratings & Reviews

The Enterprise package allows a brand to customize their Collection, Display and Distribution of UGC (ratings & reviews, Q&A). The Enterprise package offers all the functionality in the Advanced package and more. In addition to the standard templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s Review Highlights feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Just as with the Advanced package, the content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Content is owned by the client with unlimited exports. Included in the Enterprise package are biannual program performance reviews, content strategy and program design consulting.    Includes Standard support. 

Bazaarvoice Vibe

Essentials – Bazaarvoice Vibe Solution

Bazaarvoice Vibe unites the power of social, creators, campaigns, and commerce to deliver a full-funnel content strategy that converts — from reach to revenue. With an all-in-one content hub, source, amplify, and optimize creator and user-generated content across channels faster than ever. In essentials, brands or retailers can access tools best for teams just getting started on integrating social, commerce, and creator strategies. This includes unlimited users, cross-platform social channels, ingest IG content from 5 profiles. In Creator Marketing access basics of creator marketing management, up to 10 campaigns. In Social Media Management access basics of social management, scheduling, publishing & community inbox. In Social Commerce access basics of bringing social to commerce, such as onsite & email shoppable galleries.

Advanced – Bazaarvoice Vibe Solution

In an Advanced Package, a brand or retailer has all the features in essentials plus additional tools to automate workflows, amplify content across channels and advanced AI to save time. This includes unlimited users, ingest IG content from 25 profiles, dedicated Client Success Manager. In Creator Marketing access unlimited campaigns & social boosting, request Creator Managed Services. In Social Media Management access GenAI advanced tools to maximize efficiency, attribute revenue to social efforts. In Social Commerce access GenAI advanced tools for content performance.  Receive a dedicated Client Success Manager, guided 90 day onboarding, up to 2 annual business reviews and up to 6 annual strategy sessions.

Enterprise – Bazaarvoice Vibe Solution

In an Enterprise Package, a brand or retailer has all the features in advanced plus access to tools best built for brands and retailers with big growth goals, fueled by large-scale, integrated content, commerce, and creator strategies. This includes unlimited users, ingest IG content from 50 profiles, guided 90-day onboarding, annual Business Reviews (4), annual Strategy Sessions (12). For Creator Marketing, attribute revenue to creator efforts. Social Commerce maximizes impact by unifying social & ecommerce tools (as described in individual Social Commerce packages below). Receive a dedicated Client Success Manager, guided 90 day onboarding, up to 4 annual business reviews and up to 12 annual strategy sessions and Premier access to advocacy programs​.

Essentials – Bazaarvoice Vibe – Creator Marketing

In an Essentials Package, brands and retailers can get started with the basics to efficiently manage their Creator Marketing strategy. Clients can ingest IG content from 5 profiles and access unlimited users, AI Creator Search – Text & Image based, verified Influenster Pro creators (beta), unlimited creator lists and tracking, unlimited creator outreach, up to 10 creator campaigns, usage rights expiration tracking.

Advanced – Bazaarvoice Vibe – Creator Marketing

In an Advanced Package, a brand or retailer can scale the quantity of active campaigns, boost creator content on Meta and TikTok, and request Creator Managed Services for an additional fee. Clients can ingest IG content from 25 profiles and access ambassador management, creator ad permissions for Meta and TikTok, automated rights detection, creator campaign services. This is in addition to essentials features.

Enterprise – Bazaarvoice Vibe – Creator Marketing

In an Enterprise Package, leverage the ability to attribute revenue to creator marketing efforts, scale content ingestion to up to 50 handles and benefit from AI tools such as content recommendations and social listening. Clients can ingest IG content from 50 profiles and access social listening (up to 3 topics), shoppable creator storefronts (Showroom), built-in campaign product tagging. This is in addition to essentials and advanced features.

Essentials – Bazaarvoice Vibe – Social Commerce

In an Essentials Package, brands and retailers can launch your social commerce program to collect social content, make it shoppable, and measure its impact on consumer engagement and conversion. Clients can access unlimited users, ingest IG content from 5 profiles, content library with Dropbox integration, shoppable onsite video & photo galleries, video sound control and closed captioning, shoppable email photo galleries, self-serve gallery translations, display IG feed onsite (Instashop), revenue & conversion tracking.

Advanced – Bazaarvoice Vibe – Social Commerce

In an Advanced Package, leverage additional content management and shoppable content at e-commerce, such as advanced GenAI recommendations. Reduce time-to-value with onboarding support and annual performance reviews. Clients can ingest IG content from 25 profiles and access usage rights expiration tracking, media uploader to collect visual UGC onsite, AI content recommendations, shoppable onsite photos with Reveal, automated rights detection, dedicated Client Success Manager. This is in addition to essentials features.

Enterprise – Bazaarvoice Vibe – Social Commerce

In an Enterprise Package, build fully customized, shoppable experiences across commerce and social channels. Optimize your social commerce strategy with ongoing consultative support and performance reviews. Clients can ingest IG content from 50 profiles and access creator content tracking, social listening (up to 3 topics), advanced social marketing tools (scheduling & publishing, inbox, analytics), shoppable social storefronts (Showroom + Like2Buy), customizable onsite galleries. This is in addition to essentials and advanced features.

Essentials – Bazaarvoice Vibe – Social Media Management

In an Essentials Package, brands and retailers can get started on their social marketing strategy. Clients can ingest IG content from 5 profiles and access unlimited users, content library with Dropbox integration, social scheduling & publishing, social inbox, analytics, Like2Buy shoppable social storefront for IG & TikTok, competitor tracking + insights.

Advanced – Bazaarvoice Vibe – Social Media Management

In an Advanced Package, leverage advanced AI features, additional sources of content, more ways to connect social to revenue, and time saving tools. Clients can ingest IG content from 25 profiles and access automated rights detection, advanced AI scheduling & publishing, AI responses for social inbox, advanced analytics & AI predictive insights, Like2Buy customization & email capture, social listening (up to 3 topics), boost IG promoted posts, dedicated Client Success Manager. This is in addition to essentials features.

Bazaarvoice Vibe – Visual Syndication

In the Visual Syndication Package, a client looking to Collect and Distribute social content has the ability to distribute content to all retailers participating in the Visual Syndication Network including insights and reporting. The client also has access to a shared media library to collect and manage all social content.  Includes Standard support. Includes access to a dedicated Client Success Manager and up to 6 strategy sessions annually. 

Legacy Collect, Display, and Receive

Starter

In a Starter Package, a retailer looking to Collect, Display and Receive CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Starter package includes the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Starter package comes with standard implementation, moderation, and automated reporting enabled through their own client dashboard.

Professional

A retailer selecting the Professional package, looking to Collect, Display and Receive CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display standard or industry best-practice templates. The Professional package allows retailers the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Professional package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.

Enterprise

The Enterprise package allows a retailer to customize their Collection and Display of CGC (ratings & reviews, Q&A, visual content), as well as receive content from brands in the Bazaarvoice Network. In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands and retailers have access to custom reporting such as custom competitive or third party data analysis.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display Receive (Starter/Pro/Enterprise)

Essentials – Social Commerce

In an Essentials Package, a retailer looking to Collect, Display and Receive UGC User Generated Content) (social content) has the ability to receive social content from brands in the Bazaarvoice Visual Syndication Network. Clients also have access to a shared media library to collect and manage all social content, ability to create shoppable Galleries on the homepage, category, full-page and PDP, a media uploader for consumers to upload photos and videos to homepage and full page galleries and lastly access to reporting & insights (revenue and conversion metrics and performance benchmarks). Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding. 

Advanced – Social Commerce

A retailer selecting the Advanced Package, looking to Collect, Display and Receive UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking.  Includes Standard support. Includes access to a designated Social Commerce Strategist and annual Program Performance Reviews.

Enterprise – Social Commerce

The Enterprise package offers all the functionality in the Advanced package but in addition, allows a retailer to track and gather insights on more competitors and influencers. retailers also have Media API Access –  in order to design custom-built Galleries, mobile integration, etc. Also included are retargeting pixels, Like2Buy ESP integration, and access to white label the e-commerce experience.  Includes Standard support. Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.

Legacy Collect and Display

Starter

In a Starter Package, a brand or retailer looking to Collect and Display CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates and has the ability to Respond to reviews & questions on their own site. The Starter package comes with standard implementation, moderation, and automated reporting enabled through their own client dashboard.

Professional

A brand or retailer selecting the Professional package, looking to Collect and Display CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates and has the ability to Respond to reviews & questions on their own site. In addition to the standardized templates, a brand can also select a template built from their own industry’s best practice. This package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.

Enterprise

The Enterprise package allows a brand or retailer to customize their Collection and Display of CGC (ratings & reviews, Q&A, visual content). In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands and retailers have access to custom reporting such as custom competitive or third party data analysis.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display (Starter/Pro/Enterprise)

Essentials – Social Commerce

In an Essentials Package, a client looking to Collect and Display UGC (User Generated Content) (social content) has access to a shared media library to collect and manage all social content, ability to create shoppable Galleries on the homepage, category, full-page and PDP, a media uploader for consumers to upload photos and videos to homepage and full page galleries and lastly access to reporting & insights (revenue and conversion metrics and performance benchmarks).  Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding. 

Advanced – Social Commerce

A client selecting the Advanced Package, looking to Collect and Display UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking.  Includes Standard support. Includes access to a designated Social Commerce Strategist and annual Program Performance Reviews.

Enterprise – Social Commerce

The Enterprise package offers all the functionality in the Advanced package but in addition, allows a client to track and gather insights on more competitors and influencers. Clients also have Media API Access –  in order to design custom-built Galleries, mobile integration, etc. Also included are retargeting pixels, Like2Buy ESP integration and access to white label the e-commerce experience.  Includes Standard support.  Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.

Legacy Collect and Distribute

Starter

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products) and distribute that content to 1 retailer on the Bazaarvoice Network for display during the contracted term period, and measure basic insights. Content is owned by the client with a maximum of 1 export.

Professional (Single Retailer)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports.

Professional (Full Network)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports.

Enterprise (Single Retailer)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure advanced review insights. Content is owned by the client, with unlimited exports.

Enterprise (Full Network)

Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products).  It also allows clients to send non-customizable emails. The content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Clients can measure advanced review insights. Content is owned by the client with unlimited exports.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Distribute (Starter/Pro/Enterprise)

Essentials – Social Commerce

In an Essentials Package, a client looking to Collect and Distribute UGC (User Generated Content) (social content) has access to a shared media library to collect and manage all social content, ability to distribute content to all retailers participating in the Visual Syndication Network including insights and reporting.  Includes Standard support. 

Advanced – Social Commerce

A client selecting the Advanced Package, looking to Collect and Distribute UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking.  Includes Standard support.

Enterprise – Social Commerce

The Enterprise package offers all the functionality in the Advanced package but in addition, allows a client to track and gather insights on more competitors and influencers. Includes Standard support.  Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.

Legacy Collect, Display, and Distribute

Starter

In a Starter Package, a brand looking to Collect, Display, and Distribute CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Starter brands have the ability to Syndicate to One Retailer or All of the Bazaarvoice Network of retailers and Respond to reviews & questions on their own site.

Professional

A brand selecting the Professional package, looking to Collect, Display, and Distribute CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Professional brands have the ability to Syndicate to One Retailer or All of Bazaarvoice Network of retailers and Respond to reviews & questions on their own site. In addition to the standardized templates, a brand can also select a template built from their own industry’s best practice. This package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.

Enterprise

The Enterprise package allows a brand to customize their Collection, Display and Distribution of CGC (ratings & reviews, Q&A, visual content). In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands have the ability to Syndicate to One Retailer or All of Bazaarvoice Network of retailers and can Respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands have access to custom reporting such as custom competitive or third party data analysis.

The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display Distribute (Starter/Pro/Enterprise)

Essentials – Social Commerce

In an Essentials Package, a client looking to Collect, Display and Distribute UGC User Generated Content) (social content) has the ability to distribute content to all retailers participating in the Visual Syndication Network including insights and reporting. The client also has access to a shared media library to collect and manage all social content, ability to create shoppable Galleries on the homepage, category, full-page and PDP, a media uploader for consumers to upload photos and videos to homepage and full page galleries and lastly access to reporting & insights (revenue and conversion metrics and performance benchmarks).  Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding. 

Advanced – Social Commerce

A client selecting the Advanced Package, looking to Collect, Display and Distribute UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking.  Includes Standard support. Includes access to a designated Social Commerce Strategist and annual Program Performance Reviews.

Enterprise – Social Commerce

The Enterprise package offers all the functionality in the Advanced package but in addition, allows a client to track and gather insights on more competitors and influencers. Clients also have Media API Access –  in order to design custom-built Galleries, mobile integration, etc. Also included are retargeting pixels, Like2Buy ESP integration and access to white label the e-commerce experience.  Includes Standard support.  Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.

Legacy Additional Products

Product Ratings and Reviews (PRR)

A Bazaarvoice hosted web application providing services to help client collect and display consumer content. Client may purchase a suite of services to help such as ratings & reviews, questions & answers and responsive design. Products Ratings & Reviews includes the following capabilities (defined below): Portal, Post Interaction Email (PIE), Email Notifications (Social Alerts), Syndication, Photo/Video Upload, Bazaarvoice Analytics, and Web Analytics Integration.

Social Package Starter 

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature as described in the service description.

Social Package Pro

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest, and track performance in an analytics dashboard. Publishing also includes the “LiketoBuy” feature as described in the service description.  This package includes limited competitor tracking and Instagram influencer tracking.

E-commerce Package Pro

Professional

A brand or retailer selecting the Professional package, looking to Collect and Display UGC (visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. This package comes with implementation. In addition, brand or retailer has access to the dashboard and automated reporting, as the Professional package enables deeper Insights reporting.The following table identifies the features and functionality included in the Visual and Social E-commerce service package Collect Display (Pro)

Legacy Curalate Packages

Social Commerce Essentials

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  

This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture, InstaShop – Onsite Shoppable Instagram gallery, Product Catalog integration, and a Google feed or Shopify API formats 1 locale.

Social Commerce Plus

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature as described in the service description. 

This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture and a custom banner,  InstaShop – Onsite Shoppable Instagram gallery, Reveal – Shoppable image embed for blog or site, Showroom – Curalate hosted dynamic landing page for any channel, Galleries – Embeddable onsite shoppable experiences (Includes support for homepage, community, campaign, category, and product pages), Product Catalog integration (Google feed or Shopify API formats 2 locales).

Social Commerce Pro

The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature as described in the service description. 

This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture and a custom banner. This package of Like2Buy includes ESP Integration. Support for Salesforce, Listrak, Sailthru, Adobe, Mailchimp, and Zeta. Social Commerce Pro also includes InstaShop – Onsite Shoppable Instagram gallery, Reveal – Shoppable image embed for blog or site, Showroom – Curalate hosted dynamic landing page for any channel, Galleries – Embeddable onsite shoppable experiences (Includes support for homepage, community, campaign, category, and product pages), Advance Galleries features: Recommendations, Reviews (Star Rating) integration, and Curalens, Product Catalog integration (Google feed, Shopify, Magento, or Demandware formats 3 locales).

Legacy Social Only Package

Social Pro

The Social Pro offering allows a brand to schedule content to publish to Instagram, Facebook, TikTok, Twitter and Pinterest. It also includes analytics to track social performance, shared media library, the tracking of hashtags, competitor tracking and Instagram influencer tracking, and revenue Insights via Google Analytics connection,  Publishing also includes the “LiketoBuy” feature and “Showroom” feature as described in the service description. Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding. 

Legacy Collect Distribute Package

Renewable only products as of June 2020

Starter

In a Starter package, a brand looking to Collect and Distribute ratings & reviews can do so via product Sampling into the Bazaarvoice TryIt Community. Starter brands have the ability to Syndicate to one retailer for a one-time fee (TryIt Sampling Single Retailer) or all of the Bazaarvoice Network of retailers for a recurring, annual fee (Starter – Full Network). Content for TryIt Sampling Single Retailer is Syndicated for as long as Bazaarvoice does business with said retailer and content for Starter – Full Network is Syndicated for the duration of the contract period and is owned by the brand. The Starter package comes with standard implementation, moderation, and email/chat support as well as standard reporting enabled through the Sampling Dashboard.

Professional

A brand selecting the Professional package, looking to Collect and Distribute ratings & reviews, has access to Bazaarvoice’s industry best practice collection templates for Post-Interaction Email and Social Sharing. Professional brands have the ability to Syndicate to the Bazaarvoice Network of retailers for a recurring, annual fee. Content for Professional is Syndicated for the duration of the contract period and is owned by the brand. The Professional package comes with standard implementation, moderation, and email/chat support as well as enhanced CGC health reporting enabled through the Brand Activation Dashboard.

Enterprise

The Enterprise package allows a brand to customize their Collection and Distribution of ratings & reviews and Q&A. Enterprise brands have the ability to Syndicate to One Retailer or the Full Bazaarvoice Network of retailers and can Respond to reviews and questions at retail for a recurring, annual fee. Content for Enterprise is Syndicated for the duration of the contract period and owned by the brand. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan including premium support and access to a dedicated Client Success Director. Brand response software is also inclusive of this tier. Enterprise brands have access to the Bazaarvoice workbench and are granted a one-time data import and unlimited data exports.

Legacy Affable.ai Package

Affable.ai

Essentials – Affable.ai

The Essentials Package is an entry level offering which provides customers access by default to Influencer and Content Search, Influencer Outreach, Campaigns, Reporting, Integration with Shopify/Magento, Content Approval Workflows, Competitor Trends, Payments, and Creator Portal.  Additionally, customers have the option to pay for any of the following add-ons – Community, Influencer Profile and Content Export, Email Integrations for Gmail/Outlook, Skye Magic Search, and Email Sequencing. The Essentials package allows access to 1 user, 200 Influencer Reports per month, 200 Influencer Outreach per month, 1 Active Campaign, 1 social medial channel (Instagram), comes with automated reporting enabled through their own client dashboard and access to self-service resource hub, Includes in-app chat support & setup configuration.

Advanced – Affable.ai

The Advanced Package is a value offering which provides customers access by default to all features of Essentials plus Community, Influencer Profile and Content Export, Email Integrations for Gmail/Outlook. Additionally, customers have the option to pay for any of the following add-ons – Skye Magic Search, and Email Sequencing. The Advanced package allows access up to 3 users, 400 Influencer Reports per month, 1000 Influencer Outreach per month, Unlimited Active Campaigns, 3 social medial channels (Instagram, TikTok, YouTube), comes with automated reporting enabled through their own client dashboard and access to self-service resource hub, Includes dedicated account manager & setup configuration.

Enterprise – Affable.ai

The Enterprise Package is a comprehensive offering which provides customers access by default to all features of Advanced plus Skye Magic Search, and Email Sequencing. Additionally, customers have the option to pay for affable.ai White Labeling. The Advanced package access up to 10 users, Unlimited  Influencer Reports, 2000 Influencer Outreach per month, Unlimited Active Campaigns, 3 social media channels (Instagram, TikTok, YouTube), comes with automated reporting enabled through their own client dashboard and access to self-service resource hub, Includes dedicated account manager & setup configuration.

Allocated Usage Descriptions – Affable.ai

• Number of Users: Reflects the number of users who have access to the online affable.ai dashboard.
• Influencer Reports: Reflects the number of unique influencer profiles a user can view each month. The influencer profile has detailed stats about the audience, engagement and past brand collaborations for any influencer.
• Influencer Outreach: Reflects the number of unique influencers a user can reach out to via email from the platform in a month.
• Active Campaigns: Reflects the number of Campaigns that are actively tracked and refreshed everyday.
• Social Media Channels: Allows access to data about influencers on social media channels like Instagram, TikTok, YouTube.
• Support: Depending on the tier, grants support access to either In App Chat support or a dedicated account manager.