Updated: September 16, 2024
These Package descriptions are intended to inform you about Bazaarvoice, Inc.‘s (“Bazaarvoice”) Package offerings, features, and functionality. Bazaarvoice may update these Package descriptions from time to time, without providing notice, to ensure that they accurately reflect the current services and products we provide. The particular products and Services included in your purchased solution will be outlined in the respective service order.
Please note: to see Service descriptions, please visit this page: service descriptions.
Collect, Display, and Receive
Essentials – Ratings & Reviews
In an Essentials Package, a retailer looking to Collect, Display and Receive UGC (User Generated Content) (ratings & reviews) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Essentials package includes the ability to receive reviews from brands in the Bazaarvoice Network as well as respond to reviews on their own site. The Essentials package comes with automated reporting enabled through their own client dashboard and access to self-service resource hub. Includes Standard support.
Advanced – Ratings & Reviews
A retailer selecting the Advanced Package, looking to Collect, Display and Receive UGC (ratings & reviews, Q&A), has access to Bazaarvoice’s out-of-the-box Collection and Display standard templates and other functionality offered in the Essentials Package. The Advanced package also allows retailers the ability to collect reviews via text message. The Advanced package allows retailers the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Advanced package comes with SEO. In addition to the dashboard and automated reporting, the Advanced Package enables deeper Insights reporting and allows access to annual instructor-led training, annual program performance reviews, and a designated client success manager. Includes Standard support.
Enterprise – Ratings & Reviews
The Enterprise package offers all the functionality in the Advanced package. The Enterprise package also allows a retailer to customize their Collection and Display of UGC (ratings & reviews, Q&A), as well as receive content from brands in the Bazaarvoice Network. In addition to the standard templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Also included are biannual program performance reviews, content strategy and program design consulting. Includes Standard support.
Essentials – Social Commerce
In an Essentials Package, a retailer looking to Collect, Display and Receive UGC User Generated Content) (social content) has the ability to receive social content from brands in the Bazaarvoice Visual Syndication Network. Clients also have access to a shared media library to collect and manage all social content, ability to create shoppable Galleries on the homepage, category, full-page and PDP, a media uploader for consumers to upload photos and videos to homepage and full page galleries and lastly access to reporting & insights (revenue and conversion metrics and performance benchmarks). Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding.
Advanced – Social Commerce
A retailer selecting the Advanced Package, looking to Collect, Display and Receive UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking. Includes Standard support. Includes access to a designated Social Commerce Strategist and annual Program Performance Reviews.
Enterprise – Social Commerce
The Enterprise package offers all the functionality in the Advanced package but in addition, allows a retailer to track and gather insights on more competitors and influencers. Retailers also have Media API Access – in order to design custom-built Galleries, mobile integration, etc. Also included are retargeting pixels, Like2Buy ESP integration, and access to white label the e-commerce experience. Includes Standard support. Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.
Distribute only
Marketplace – Ratings & Reviews
Marketplace Distribute enables a third-party business selling their products directly to consumers through an online retail marketplace and working with a third-party Ratings & Reviews provider who is an approved member of the Bazaarvoice Partner Program, to send their collected content to marketplace destinations at retailers on the Bazaarvoice Network that operate retail marketplaces for the contracted term period. This content allows consumers to view moderated review content submitted by other consumers that may be relevant and/or helpful to the end users’ purchase decision. Marketplace Distribute content is moderated by Bazaarvoice before it is made publicly available. Includes Standard support. This service provides support for client implementation of distribution of reviews into the BV network.
Essentials – Ratings & Reviews
In an Essentials Package, clients can send their collected content to 1 retailer on the Bazaarvoice Network for display during the contracted term period. Includes Standard support.
Advanced – Ratings & Reviews
Clients can send their collected content to all retailers on the Bazaarvoice Network for display during the contracted term period. Includes Standard support.
There is no Distribute-only, Enterprise offering for Ratings & Reviews
Social Commerce is not offered with the Distribute-Only package.
Collect – Display
Essentials – Ratings & Reviews
In an Essentials Package, a brand or retailer looking to Collect and Display UGC (ratings & reviews) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Features include web submission form, Bazaarvoice-hosted review submission form for links as well embedding in the PDP, email review collection, UGC program insights, conversion reports (pixel), and UGC program data exports. The Essentials package also includes access to a self-service resource hub. Includes privacy management and product catalog management. Includes Standard support.
Advanced – Ratings & Reviews
A brand or retailer selecting the Advanced package, looking to Collect and Display UGC (ratings & reviews, Q&A), has access to Bazaarvoice’s out-of-the-box Collection and Display templates including the ability to Respond to reviews & answer questions on their own site (with Q&A email alerts) and access to seller ratings. The Advanced package also allows clients the ability to collect reviews via text message. Also included is functionality offered in the Essentials Package. Includes dashboard and automated reporting. Advanced also allows access to annual instructor-led training, annual program performance reviews, and a designated client success manager. Includes Standard support.
Enterprise – Ratings & Reviews
The Enterprise package allows a brand or retailer to customize their Collection and Display of UGC (ratings & reviews, Q&A). The Enterprise package offers all the functionality in the Advanced package and more. In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s Review Highlights feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are biannual program performance reviews, content strategy and program design consulting. Includes Standard support.
Essentials – Social Commerce
In an Essentials Package, a client looking to Collect and Display UGC (User Generated Content) (social content) has access to a shared media library to collect and manage all social content, ability to create shoppable Galleries on the homepage, category, full-page and PDP, a media uploader for consumers to upload photos and videos to homepage and full page galleries and lastly access to reporting & insights (revenue and conversion metrics and performance benchmarks). Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding.
Advanced – Social Commerce
A client selecting the Advanced Package, looking to Collect and Display UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking. Includes Standard support. Includes access to a designated Social Commerce Strategist and annual Program Performance Reviews.
Enterprise – Social Commerce
The Enterprise package offers all the functionality in the Advanced package but in addition, allows a client to track and gather insights on more competitors and influencers. Clients also have Media API Access – in order to design custom-built Galleries, mobile integration, etc. Also included are retargeting pixels, Like2Buy ESP integration and access to white label the e-commerce experience. Includes Standard support. Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.
Collect – Distribute
Marketplace – Ratings & Reviews
Marketplace Collect Distribute enables a third-party business selling their products directly to consumers through an online retail marketplace to Collect and Distribute UGC (ratings & reviews) by accessing features that include a web submission form, email review collection, UGC program insights, conversion reports (pixel), and UGC program data exports. Marketplace Collect Distribute also includes access to a self-service resource hub. The content collected may only be distributed to marketplace destinations at retailers on the Bazaarvoice Network that operate retail marketplaces for as long as the retailer allows. Clients can measure basic review insights. Content is owned by the client, with unlimited exports. Includes privacy management and product catalog management. Includes Standard support. This service also provides support for client implementation of the collection of reviews on their site based on the purchased software package features. The Core Implementation Consulting Service offers clients a designated delivery resource and a standard implementation timeline with messages-based project management and status updates.
Essentials – Ratings & Reviews
In an Essentials Package, a brand or retailer looking to Collect and Distribute UGC (ratings & reviews) has access to Features include web submission form, email review collection, UGC program insights, conversion reports (pixel), and UGC program data exports. The Essentials package also includes access to a self-service resource hub. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports. Includes privacy management and product catalog management. Includes Standard support.
Advanced – Ratings & Reviews
Clients with the Advanced offering have access to features including web submission form, email review collection, UGC program insights, conversion reports (pixel), and UGC program data export. It also allows clients to send non-customizable emails. The Advanced package also allows clients the ability to collect reviews via text message. The content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Content is owned by the client, with unlimited exports. Includes dashboard and automated reporting. Advanced also allows access to annual instructor-led training. Includes Standard support.
Enterprise – Ratings & Reviews
The Enterprise package allows a brand or retailer to collect and distribute their UGC (ratings & reviews, Q&A). The Enterprise package offers all the functionality in the Advanced package and more. In addition to the standard templates, Enterprise clients have access to the Privacy API and the Mobile SDK. Just as with Advanced package, the content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Content is owned by the client with unlimited exports. Included in the Enterprise package are a designated client success manager, biannual program performance reviews, content strategy and program design consulting. Includes Standard support.
Essentials – Social Commerce
In an Essentials Package, a client looking to Collect and Distribute UGC (User Generated Content) (social content) has access to a shared media library to collect and manage all social content, ability to distribute content to all retailers participating in the Visual Syndication Network including insights and reporting. Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding.
Advanced – Social Commerce
A client selecting the Advanced Package, looking to Collect and Distribute UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking. Includes Standard support.
Enterprise – Social Commerce
The Enterprise package offers all the functionality in the Advanced package but in addition, allows a client to track and gather insights on more competitors and influencers. Includes Standard support. Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.
Collect – Display – Distribute
Essentials – Ratings & Reviews
In an Essentials Package, a brand looking to Collect, Display, and Distribute UGC (ratings & reviews) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports. In an Essentials Package, other features include web submission form, Bazaarvoice-hosted review submission form for links as well embedding in the PDP, email review collection, UGC program insights, conversion reports (pixel), and UGC program data exports. The Essentials package also includes access to a self-service resource hub. Includes privacy management and product catalog management. Includes Standard support.
Advanced – Ratings & Reviews
A brand selecting the Advanced package, looking to Collect, Display, and Distribute UGC (ratings & reviews, Q&A), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Advanced brands have the ability to distribute content to all of Bazaarvoice Network of retailers and Respond to reviews & questions on their own site. Includes the ability to Respond to reviews & answer questions on their own site (with Q&A email alerts) and access to seller ratings. The Advanced package also allows clients the ability to collect reviews via text message. Also included is functionality offered in the Essentials Package. Includes dashboard and automated reporting. Advanced also allows access to annual instructor-led training, annual program performance reviews, and a designated client success manager. Includes Standard support.
Enterprise – Ratings & Reviews
The Enterprise package allows a brand to customize their Collection, Display and Distribution of UGC (ratings & reviews, Q&A). The Enterprise package offers all the functionality in the Advanced package and more. In addition to the standard templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s Review Highlights feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Just as with the Advanced package, the content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Content is owned by the client with unlimited exports. Included in the Enterprise package are biannual program performance reviews, content strategy and program design consulting. Includes Standard support.
Essentials – Social Commerce
In an Essentials Package, a client looking to Collect, Display and Distribute UGC User Generated Content) (social content) has the ability to distribute content to all retailers participating in the Visual Syndication Network including insights and reporting. The client also has access to a shared media library to collect and manage all social content, ability to create shoppable Galleries on the homepage, category, full-page and PDP, a media uploader for consumers to upload photos and videos to homepage and full page galleries and lastly access to reporting & insights (revenue and conversion metrics and performance benchmarks). Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding.
Advanced – Social Commerce
A client selecting the Advanced Package, looking to Collect, Display and Distribute UGC (social content) has access to all the features and functionality provided in the Essentials Package but also those offered in Social Pro (listed below) plus more advanced reporting and tracking. Includes Standard support. Includes access to a designated Social Commerce Strategist and annual Program Performance Reviews.
Enterprise – Social Commerce
The Enterprise package offers all the functionality in the Advanced package but in addition, allows a client to track and gather insights on more competitors and influencers. Clients also have Media API Access – in order to design custom-built Galleries, mobile integration, etc. Also included are retargeting pixels, Like2Buy ESP integration and access to white label the e-commerce experience. Includes Standard support. Includes access to a designated Social Commerce Strategist and biannual Program Performance Reviews.
Additional Products
Affable.ai
Essentials – Affable.ai
The Essentials Package is an entry level offering which provides customers access by default to Influencer and Content Search, Influencer Outreach, Campaigns, Reporting, Integration with Shopify/Magento, Content Approval Workflows, Competitor Trends, Payments, and Creator Portal. Additionally, customers have the option to pay for any of the following add-ons – Community, Influencer Profile and Content Export, Email Integrations for Gmail/Outlook, Skye Magic Search, and Email Sequencing. The Essentials package allows access to 1 user, 200 Influencer Reports per month, 200 Influencer Outreach per month, 1 Active Campaign, 1 social medial channel (Instagram), comes with automated reporting enabled through their own client dashboard and access to self-service resource hub, Includes in-app chat support & setup configuration.
Advanced – Affable.ai
The Advanced Package is a value offering which provides customers access by default to all features of Essentials plus Community, Influencer Profile and Content Export, Email Integrations for Gmail/Outlook. Additionally, customers have the option to pay for any of the following add-ons – Skye Magic Search, and Email Sequencing. The Advanced package allows access up to 3 users, 400 Influencer Reports per month, 1000 Influencer Outreach per month, Unlimited Active Campaigns, 3 social medial channels (Instagram, TikTok, YouTube), comes with automated reporting enabled through their own client dashboard and access to self-service resource hub, Includes dedicated account manager & setup configuration.
Enterprise – Affable.ai
The Enterprise Package is a comprehensive offering which provides customers access by default to all features of Advanced plus Skye Magic Search, and Email Sequencing. Additionally, customers have the option to pay for affable.ai White Labeling. The Advanced package access up to 10 users, Unlimited Influencer Reports, 2000 Influencer Outreach per month, Unlimited Active Campaigns, 3 social media channels (Instagram, TikTok, YouTube), comes with automated reporting enabled through their own client dashboard and access to self-service resource hub, Includes dedicated account manager & setup configuration.
Allocated Usage Descriptions – Affable.ai
- Number of Users: Reflects the number of users who have access to the online affable.ai dashboard.
- Influencer Reports: Reflects the number of unique influencer profiles a user can view each month. The influencer profile has detailed stats about the audience, engagement and past brand collaborations for any influencer.
- Influencer Outreach: Reflects the number of unique influencers a user can reach out to via email from the platform in a month.
- Active Campaigns: Reflects the number of Campaigns that are actively tracked and refreshed everyday.
- Social Media Channels: Allows access to data about influencers on social media channels like Instagram, TikTok, YouTube.
- Support: Depending on the tier, grants support access to either In App Chat support or a dedicated account manager.
Social Pro
The Social Pro offering allows a brand to schedule content to publish to Instagram, Facebook, TikTok, Twitter and Pinterest. It also includes analytics to track social performance, shared media library, the tracking of hashtags, competitor tracking and Instagram influencer tracking, and revenue Insights via Google Analytics connection, Publishing also includes the “LiketoBuy” feature and “Showroom” feature as described in the service description. Includes Standard support. Includes access to Social Commerce Strategist for 90 day onboarding.
Legacy Collect, Display, and Receive
Starter
In a Starter Package, a retailer looking to Collect, Display and Receive CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Starter package includes the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Starter package comes with standard implementation, moderation, and automated reporting enabled through their own client dashboard.
Professional
A retailer selecting the Professional package, looking to Collect, Display and Receive CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display standard or industry best-practice templates. The Professional package allows retailers the ability to Receive reviews from brands in the Bazaarvoice Network as well as respond to reviews & questions on their own site. The Professional package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.
Enterprise
The Enterprise package allows a retailer to customize their Collection and Display of CGC (ratings & reviews, Q&A, visual content), as well as receive content from brands in the Bazaarvoice Network. In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands and retailers have access to custom reporting such as custom competitive or third party data analysis.
The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display Receive (Starter/Pro/Enterprise)
| Starter | Professional | Enterprise | |
|---|---|---|---|
| Publish | |||
| Social Scheduler | • | • | • |
| Like2Buy | • | • | • |
| Collect | |||
| Media Library | • | • | • |
| Display | |||
| Instashop | • | • | • |
| Reveal | • | • | |
| Showroom | • | • | |
| Galleries | • | (custom) | |
| Analytics | |||
| Influencer Tracking | 100 | 250 | 500 |
| Competitor Tracking | 5 | 10 | 20 |
| Manage | |||
| Source + Product Tag | 200/mo |
Legacy Collect and Display
Starter
In a Starter Package, a brand or retailer looking to Collect and Display CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates and has the ability to Respond to reviews & questions on their own site. The Starter package comes with standard implementation, moderation, and automated reporting enabled through their own client dashboard.
Professional
A brand or retailer selecting the Professional package, looking to Collect and Display CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates and has the ability to Respond to reviews & questions on their own site. In addition to the standardized templates, a brand can also select a template built from their own industry’s best practice. This package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.
Enterprise
The Enterprise package allows a brand or retailer to customize their Collection and Display of CGC (ratings & reviews, Q&A, visual content). In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands and retailers can respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands and retailers have access to custom reporting such as custom competitive or third party data analysis.
The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display (Starter/Pro/Enterprise)
| Starter | Professional | Enterprise | |
|---|---|---|---|
| Publish | |||
| Social Scheduler | • | • | • |
| Like2Buy | • | • | • |
| Collect | |||
| Media Library | • | • | • |
| Display | |||
| Instashop | • | • | • |
| Reveal | • | • | |
| Showroom | • | • | |
| Galleries | • | (custom) | |
| Analytics | |||
| Influencer Tracking | 100 | 250 | 500 |
| Competitor Tracking | 5 | 10 | 20 |
| Manage | |||
| Source + Product Tag | 200/mo |
Legacy Collect and Distribute
Starter
Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products) and distribute that content to 1 retailer on the Bazaarvoice Network for display during the contracted term period, and measure basic insights. Content is owned by the client with a maximum of 1 export.
Professional (Single Retailer)
Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products). It also allows clients to send non-customizable emails. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports.
Professional (Full Network)
Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products). It also allows clients to send non-customizable emails. The content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Clients can measure basic review insights. Content is owned by the client, with unlimited exports.
Enterprise (Single Retailer)
Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products). It also allows clients to send non-customizable emails. The content collected may be distributed to one retailer on the Bazaarvoice Network for display during the contracted term period. Clients can measure advanced review insights. Content is owned by the client, with unlimited exports.
Enterprise (Full Network)
Allows clients to accelerate review collecting by using Content Acquisition Service products including (Tryit, Custom Voxbox, Coop Voxbox, Source Products). It also allows clients to send non-customizable emails. The content collected may be distributed to all retailers on the Bazaarvoice Network for display during the contracted term period. Clients can measure advanced review insights. Content is owned by the client with unlimited exports.
The following table identifies the features and functionality included in the Visual and Social service packages of Collect Distribute (Starter/Pro/Enterprise)
| Starter | Professional | Enterprise | |
|---|---|---|---|
| Collect | |||
| Instagram Content | owned | owned | owned & earned |
| Distribution | |||
| 1 or all retailers | 1 | • | • |
| Manage | |||
| Product Tagging Service | – | 50/mo | 100/mo |
Legacy Collect, Display, and Distribute
Starter
In a Starter Package, a brand looking to Collect, Display, and Distribute CGC (ratings & reviews, Q&A, visual content) has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Starter brands have the ability to Syndicate to One Retailer or All of the Bazaarvoice Network of Retailers and Respond to reviews & questions on their own site.
Professional
A brand selecting the Professional package, looking to Collect, Display, and Distribute CGC (ratings & reviews, Q&A, visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. Professional brands have the ability to Syndicate to One Retailer or All of Bazaarvoice Network of Retailers and Respond to reviews & questions on their own site. In addition to the standardized templates, a brand can also select a template built from their own industry’s best practice. This package comes with implementation, SEO, and moderation. Moderation guidelines and account management services can be tailored to industry best practices. In addition to the dashboard and automated reporting, the Professional package enables deeper Insights reporting.
Enterprise
The Enterprise package allows a brand to customize their Collection, Display and Distribution of CGC (ratings & reviews, Q&A, visual content). In addition to the standard and industry-best practice templates, Enterprise clients have full API access and the ability to customize the collection and display of content, including the use of Bazaarvoice’s new Review Highlight feature. Enterprise brands have the ability to Syndicate to One Retailer or All of Bazaarvoice Network of Retailers and can Respond to reviews and questions on their own site, both through the platform or through the API. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan. In addition to the dashboard, automated reporting, and deep insights reporting, Enterprise brands have access to custom reporting such as custom competitive or third party data analysis.
The following table identifies the features and functionality included in the Visual and Social service packages of Collect Display Distribute (Starter/Pro/Enterprise)
| Starter | Professional | Enterprise | |
|---|---|---|---|
| Publish | |||
| Social Scheduler | • | • | • |
| Like2Buy | • | • | • |
| Collect | |||
| Media Library | • | • | • |
| Display | |||
| Instashop | • | • | • |
| Reveal | • | • | |
| Showroom | • | • | |
| Galleries | • | (custom) | |
| Distribution | |||
| 1 or all retailers | • | • | • |
| Analytics | |||
| Influencer Tracking | 100 | 250 | 500 |
| Competitor Tracking | 5 | 10 | 20 |
| Manage | |||
| Source + Product Tag | 200/mo |
Legacy Additional Products
Product Ratings and Reviews (PRR)
A Bazaarvoice hosted web application providing services to help client collect and display consumer content. Client may purchase a suite of services to help such as ratings & reviews, questions & answers and responsive design. Products Ratings & Reviews includes the following capabilities (defined below): Portal, Post Interaction Email (PIE), Email Notifications (Social Alerts), Syndication, Photo/Video Upload, Bazaarvoice Analytics, and Web Analytics Integration.
Social Package Starter
The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection, Publishing also includes the “LiketoBuy” feature as described in the service description.
Social Package Pro
The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest, and track performance in an analytics dashboard. Publishing also includes the “LiketoBuy” feature as described in the service description. This package includes limited competitor tracking and Instagram influencer tracking.
| Starter | Professional | |
|---|---|---|
| Publish | ||
| Social Scheduler | • | • |
| Like2Buy | • | • |
| Collect | ||
| Media Library | • | • |
| Analytics | ||
| Influencer Tracking | 250 | |
| Competitor Tracking | 10 |
E-commerce Package Pro
Professional
A brand or retailer selecting the Professional package, looking to Collect and Display UGC (visual content), has access to Bazaarvoice’s out-of-the-box Collection and Display templates. This package comes with implementation. In addition, brand or retailer has access to the dashboard and automated reporting, as the Professional package enables deeper Insights reporting.The following table identifies the features and functionality included in the Visual and Social E-commerce service package Collect Display (Pro)
| Professional | |
| Collect | |
| Media Library | • |
| Display | |
| Instashop | • |
| Reveal | • |
| Galleries | • |
Legacy Curalate Packages
Social Commerce Essentials
The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection,
This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture, InstaShop – Onsite Shoppable Instagram gallery, Product Catalog integration, and a Google feed or Shopify API formats 1 locale.
Social Commerce Plus
The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection, Publishing also includes the “LiketoBuy” feature as described in the service description.
This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture and a custom banner, InstaShop – Onsite Shoppable Instagram gallery, Reveal – Shoppable image embed for blog or site, Showroom – Curalate hosted dynamic landing page for any channel, Galleries – Embeddable onsite shoppable experiences (Includes support for homepage, community, campaign, category, and product pages), Product Catalog integration (Google feed or Shopify API formats 2 locales).
Social Commerce Pro
The social package (starter) allows a brand to schedule content to publish to Instagram, Facebook, and Pinterest. It also includes analytics to track social performance, the tracking of hashtags, and revenue Insights via Google Analytics connection, Publishing also includes the “LiketoBuy” feature as described in the service description.
This package also includes the features Like2Buy – Instagram “Link in Bio” solution with email capture and a custom banner. This package of Like2Buy includes ESP Integration. Support for Salesforce, Listrak, Sailthru, Adobe, Mailchimp, and Zeta. Social Commerce Pro also includes InstaShop – Onsite Shoppable Instagram gallery, Reveal – Shoppable image embed for blog or site, Showroom – Curalate hosted dynamic landing page for any channel, Galleries – Embeddable onsite shoppable experiences (Includes support for homepage, community, campaign, category, and product pages), Advance Galleries features: Recommendations, Reviews (Star Rating) integration, and Curalens, Product Catalog integration (Google feed, Shopify, Magento, or Demandware formats 3 locales).
Legacy Collect Distribute Package
Renewable only products as of June 2020
Starter
In a Starter package, a brand looking to Collect and Distribute ratings & reviews can do so via product Sampling into the Bazaarvoice TryIt Community. Starter brands have the ability to Syndicate to one retailer for a one-time fee (TryIt Sampling Single Retailer) or all of the Bazaarvoice Network of Retailers for a recurring, annual fee (Starter – Full Network). Content for TryIt Sampling Single Retailer is Syndicated for as long as Bazaarvoice does business with said retailer and content for Starter – Full Network is Syndicated for the duration of the contract period and is owned by the brand. The Starter package comes with standard implementation, moderation, and email/chat support as well as standard reporting enabled through the Sampling Dashboard.
Professional
A brand selecting the Professional package, looking to Collect and Distribute ratings & reviews, has access to Bazaarvoice’s industry best practice collection templates for Post-Interaction Email and Social Sharing. Professional brands have the ability to Syndicate to the Bazaarvoice Network of Retailers for a recurring, annual fee. Content for Professional is Syndicated for the duration of the contract period and is owned by the brand. The Professional package comes with standard implementation, moderation, and email/chat support as well as enhanced CGC health reporting enabled through the Brand Activation Dashboard.
Enterprise
The Enterprise package allows a brand to customize their Collection and Distribution of ratings & reviews and Q&A. Enterprise brands have the ability to Syndicate to One Retailer or the Full Bazaarvoice Network of Retailers and can Respond to reviews and questions at retail for a recurring, annual fee. Content for Enterprise is Syndicated for the duration of the contract period and owned by the brand. Included in the Enterprise package are moderation, implementation, fully customizable moderation guidelines, and a fully custom account management plan including premium support and access to a dedicated Client Success Director. Brand response software is also inclusive of this tier. Enterprise brands have access to the Bazaarvoice workbench and are granted a one-time data import and unlimited data exports.