Jobs at Bazaarvoice
Bazaarvoice is hiring. Are you ready?
Click here to refer a candidate.
This is your opportunity to be a part of Austin’s most exciting software start-up.
Bazaarvoice offers outsourced technology, services, analytics, and expertise to help companies enhance the online shopping experience with social commerce applications that drive sales. Bazaarvoice Ratings & Reviews™ and Ask & Answer™ deliver immediate success by minimizing implementation risk and maximizing the strategic impact of user-generated review content through complete customization, deep integration, community management, advanced analytics, search engine optimization, and syndication across the Web and to offline channels.
Bazaarvoice was named to the 2007 Red Herring Global 100 and 2006 Red Herring Top 100 lists and received the 2006 ClickZ Marketing Innovation of the Year award. Bazaarvoice currently serves over 160 eCommerce leaders including Bass Pro Shops, Dell, Macy’s, Office Depot, Inc., Overstock.com, PETCO, QVC, Sears, and ZipRealty. The company has headquarters in Austin, TX and offices in London, UK.
Bazaarvoice is building an elite team of passionate technologists and client services professionals to develop and support an entirely new class of hosted software applications and managed services.
Bazaarvoice, Inc. is an Equal Opportunity Employer. Bazaarvoice does not discriminate against any employee or applicant on the basis of age, gender, sexual orientation, race, religion, national origin, ethnicity, veteran status, the presence of any disability, or other legally protected status.
How to apply
Please send cover letter and resume to , and make sure you put the job title in the subject line. Sorry, submissions without the job title in the subject line will not be considered.
How to make it at Bazaarvoice
We admit it; we’re picky. We’re not only looking for a proven skill set, but we also look for candidates that fit into our culture. Our hiring process is thorough, detailed, and can be more than a little daunting…
So, follow these steps before you apply:
- Review our five stars of culture. Each and every one is important to everyone we hire.
- Carefully review the job responsibilities and requirements for the position you’re seeking. While we don’t expect every candidate to be a perfect match, the closer, the better.
- Write us a great cover letter. What makes you a great fit this position at Bazaarvoice? Tell us how your skills and background fit us like a glove. And tell us why you want to work at Bazaarvoice. Let us meet you before we meet you in person! After all, you only get one chance to make a first impression!
- Don’t forget to proofread your letter and your resume. Send us both via email to: .
- Make sure to include the position name as the subject line of your email.
- While you’re waiting to hear from us, read through our website and our blog. If you’re interviewed, we will want to see that you understand what we’re about.
We get hundreds of resumes each day, but these steps could help you rise above the rest! While we can’t hire everyone who applies, we do our best to find passionate folks who want to help change the face of social commerce.
Client Services Jobs
Director, Community Management
Location: Austin, TX
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Vice President, Client Services
About this Position
The Director of Community Management oversees a large, worldwide team of Community Managers which act as internal client advocates and primary point of contact for clients of Bazaarvoice’s hosted online community solution.
Key Job Responsibilities
- Develop strong customer relationships through proactive communication and regular onsite visits
- Maintain cost efficiency of team while effectively addressing strategic community marketing needs and account management responsibilities for all clients
- Manage process to effectively address client satisfaction, renewal and escalation issues until resolved
- Ensure high customer satisfaction by surveying clients quarterly and making adjustments to increase customer satisfaction based on their feedback
- Ensure high employee retention through strong leadership and adherence to cultural values and openly addressing team feedback
- Develop reporting and tracking of team performance to ensure team accountability and quality of deliverables
- Develop quarterly team objectives, special projects and strategic initiatives as well as conducting quarterly performance reviews
- Manage to financial budget and hiring plans for the Community Management team worldwide
- Manage personnel costs and travel expenses
- Provide regular team and manager mentoring, training and coaching
- Organize and lead team building activities to promote a fun team atmosphere and maintain high team morale
- Continually improve marketing strategies to promote and leverage customer-generated content for clients' websites and other channels (email, brick-and-mortar retail, online and print catalogs, TV, etc.)
- Work closely with the Product Management team to advocate internally for client-requested product functionality
- Work closely with the Client Services Consulting team to deliver services and address renewal or contractual issues
- Work closely with the Sales team identify and close client up-sell opportunities as well as regularly train the Sales team
- Maintains current knowledge of social commerce industry, products and partners
- Drive adoption of new Bazaarvoice product features
The Director of Community Management is a challenging role that requires exceptional leadership, team building, motivational, analytical, client relationship, and technology skills. We are looking for candidates that are truly passionate about leading a high performing team, providing exceptional service to our clients and who have rich, descriptive accounts of their own client-facing experiences to tell us about. Please carefully evaluate the strength of your client-facing skills with this in mind before applying.
Job Requirements
The ideal Director of Community Management has led a large account management, consulting and/or marketing team and has been in customer-facing roles (e.g., customer service, account management, consulting, service industry, etc.). This candidate will also have extensive internet experience, and meet most or all of the following requirements: Strong analytical background and knowledge of statistical analysis methods
- Bachelors or Masters degree in a relevant field of study
- 8 or more years of professional experience
- Strong leadership experience managing a team of over 20 people
- Strong analytical background and knowledge of statistical analysis methods
- Knowledge of e-commerce and online marketing concepts, industry trends, etc.
- Technical experience in web site development and/or maintenance (personal or professional)
- Strong presentation and/or public speaking skills
- Outstanding oral and written communication skills (a test will be required)
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Strong attention to detail, highly organized, and focus on work quality
- Authorization to work in the U.S.
- Ability to travel (up to 25%)
Client Marketing Analyst
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Director of Consulting
About this Position
The Client Marketing Analyst will be dedicated to one of Bazaarvoice’s leading clients in the retail electronics industry. This person will provide critical research and analysis of User Generated Content and Web Analytics, and present findings to Bazaarvoice and client’s management and Executive teams.
Key Job Responsibilities
- Analyze and report on online community ratings, review, question and answer content
- Identify important trends from user generated content to provide actionable insight for the client, their partners and manufacturers
- Work with the Bazaarvoice Community Manager to develop key statistics that demonstrate objective measurements of ROI resulting from use of the Bazaarvoice solution
- Creating Best Practices and Recommendations based on analysis; presenting findings to client and Bazaarvoice executives
The Marketing Analyst role is demanding and requires exceptional analytical, business and technology skills. We are looking for candidates who are truly passionate about servicing our clients and who have strong analytical skills.
Job Requirements
The ideal Marketing Analyst has strong web analytics and ecommerce experience, and meets most or all of the following requirements:
- Knowledge of e-commerce and online marketing concepts, industry trends, etc.
- Experience with Omniture and Google Analytics
- Previous experience with measuring the effectiveness of A/B testing
- Experience with database languages such as mySQL
- Demonstrated analytical background and knowledge of statistical analysis methods
- Advanced knowledge of Internet tools and productivity applications, including MS Office, web browsers, instant messaging, feed readers, search engines, etc.
- Advanced skills in Excel and PowerPoint
- Project Management experience or demonstration of the required skills
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Outstanding communication skills required
- Attention to detail, highly organized, with an absolute focus on quality of work
- Authorization to work in the U.S.
Business Analyst
Location: Austin, TX
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Director of Consulting
About this Position
Business Analysts provide internal and client-facing quantitative analysis of Bazaarvoice's hosted online community solutions.
Key Job Responsibilities
- Analyze the performance of online user-generated content, identify trends/best practices, and develop actionable insights and recommendations
- Provide Client Services, Sales and Marketing teams with objective measurements of ROI resulting from use of the Bazaarvoice solution
- Develop advanced analytics service offerings for sales opportunities
- Identify case study and white paper opportunities from client success stories
The Business Analyst role is demanding and requires exceptional analytical, business and technology skills. We are looking for candidates who are truly passionate about servicing our clients and who have strong analytical skills coupled with industry experience.
Job Requirements
The ideal Business Analyst has extensive online experience and meets most or all of the following requirements:
- E-commerce experience and expertise with online marketing concepts and social commerce trends
- Minimum of 2 years experience with web analytics tools like Coremetrics or Omniture, and Google Analytics
- Demonstrated analytical background and knowledge of statistical analysis methods
- Experience with measuring the effectiveness of A/B testing
- Experience with database languages such as mySQL
- Advanced skills in Excel and PowerPoint
- Project Management experience or demonstration of the required skills
- Advanced knowledge of Internet tools and productivity applications, including MS Office, web browsers, instant messaging, feed readers, search engines, etc.
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Outstanding communication and presentation skills required
- Attention to detail, highly organized, with an absolute focus on quality of work
- Authorization to work in the U.S.
Operations Database Analyst
Location: Austin, TX
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Content Operations Manager
About this Position
The Operations Data Base Analyst plays a critical role that directly impacts the business success and satisfaction of clients of Bazaarvoice’s ASP software solution. The Operations Data Base Analyst will primarily be responsible for writing custom Data Base queries and analyzing the results. Knowledge of Data Base structure and Query languages is a requirement for this role. The Operations Data Base Analyst will assist the Content Operations Manager in evaluating data and building strategic and tactical reports. He/she will assist the Content Operations Manager with managing content services projects and workflows and ensures that content captured online by the Bazaarvoice system meets rigorous standards for relevance, accuracy, and overall quality and online usability. He/she will be responsible for managing work assignments and training of new staff in addition to assisting with other ongoing content operation projects. The Operations Data Base Analyst will also be responsible for the developing/delivery of client specific reporting. He/she will also be engaged with client-facing activities as needed and will be expected to develop positive professional relationships with key client contacts. This position will require schedule flexibility including the possibility of weekend shifts.
Key Job Responsibilities
- Write custom Database Queries and develop custom reports based on these Queries. Proficiency with one of the following preferred in order of priority, MySQL, SQL, Oracle.
- Manage work assignments
- Ensure that contractual obligations (SLAs) regarding content moderation are met
- Deliver relevant/actionable reporting on regular frequency
- Ensure that key contractual obligations regarding quality are met or exceeded
The Operations Data Base Analyst role is demanding and requires exceptional technical skills, attention to detail as well as strong communication skills. We are looking for candidates that are truly passionate about servicing our clients and helping team members do their jobs to the best of their abilities.
Job Requirements
The ideal Operations Analyst has extensive online experience and meets most or all of the following requirements:
- Prefer four-year undergraduate degree
- Possess required Database skill set
- Outstanding communication skills
- Exceptional reading comprehension skills and attention to detail
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Ability to interact via email and online forums with the team in a positive, professional manner
- Experience using Microsoft Office (Word, Excel, Outlook) and Mozilla Firefox in an XP environment
- Ability to create well-written technical training documentation
- Authorization to work in the U.S.
Operations Analyst
Location: Austin, TX
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Content Operations Manager
About this Position
The Operations Analyst plays a critical role that directly impacts the business success and satisfaction of clients of Bazaarvoice’s ASP software solution. The Operations Analyst acts as the final Quality check for “Client Specific” review content prior to that content being released for publishing to our clients' websites. The Operations Analyst will assist the Content Operations Manager in evaluating moderation process and procedure. He/she will assist the Content Operations Manager with managing content services projects and workflows and ensures that content captured online by the Bazaarvoice system meets rigorous standards for relevance, accuracy, and overall quality and online usability. He/she will be responsible for managing work assignments and training of new staff in addition to assisting with other ongoing content operation projects. The Operations Analyst will also be responsible for the developing/delivery of client specific reporting. He/she will also be engaged with client-facing activities as needed and will be expected to develop positive professional relationships with key client contacts. This position will require schedule flexibility including the possibility of weekend shifts.
Key Job Responsibilities
- Manage work assignments
- Guide the work of the Content QA Proofreaders
- Frequent participation in the online Content Analysts forums
- Ensure that contractual obligations (SLAs) regarding content moderation are met
- Assist in the hiring process for new Content Analysts, including recruiting, interviewing and making recommendations on hiring and promoting
- Assist with training new Content Analysts and Content QA Proofreaders, including the creation and maintenance of training documentation
- Deliver relevant/actionable reporting on regular frequency
- Ensure that key contractual obligations regarding quality are met or exceeded
The Operations Analyst role is demanding and requires exceptional attention to detail as well as strong documentation and communication skills. We are looking for candidates that are truly passionate about servicing our clients and helping team members do their jobs to the best of their abilities.
Job Requirements
The ideal Operations Analyst has extensive online experience and meets most or all of the following requirements:
- Prefer four-year undergraduate degree
- Outstanding communication skills
- Exceptional reading comprehension skills and attention to detail
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Ability to interact via email and online forums with the team in a positive, professional manner
- Experience using Microsoft Office (Word, Excel, Outlook) and Mozilla Firefox in an XP environment
- Ability to create well-written technical training documentation
- Authorization to work in the U.S.
Content Analyst
Location: Work from home in the Austin, TX area
Job Type: Hourly, part-time positions are available
Total Compensation: $10/hour
Reports To: Content Operations Manager
About this Position
The content analyst moderates newly submitted content and processes any additional volume that results from proofing failures.
Key Job Responsibilities
- Maintain appropriate failure and character-per-hour rates (To be determined on a quarterly basis according to company needs)
- Attend all required training sessions, teleconferences, and “all-hands” meetings
- Accept and internalize constructive criticism from other team members in a professional manner
- Proactively reach out to the appropriate parties for assistance as needed
- Follow protocol regarding all correspondences and processes with Bazaarvoice employees and contractors
- Communicate and execute in a professional manner congruent with Bazaarvoice’s culture and tenants
Job Requirements
- A high school diploma or its equivalent (Some college preferred)
- A flexible work schedule, which includes the ability to work common holidays
- Proficiency with e-mail applications, online messaging services and forums, and Web applications, including Firefox
- Experience with Office applications, including Word, Excel, and Outlook
- Exceptional communication skills
- A propensity for analytical and deductive reasoning
- The ability to adapt to our and our clients’ changing business needs
- The capability to quickly assess content for suitability based on established guidelines and codes
- The capacity to accurately apply all appropriate codes to received content
Training Team Lead
Location: Austin, TX
Job Type: Full-time, salaried with full benefits and stock options
Reports To: Content Operations Manager
About this Position
The Training Team Lead will assist the Content Operations Manager in developing and delivering quality training to new and existing moderation personnel on all relevant business processes and applications. The Training Team Lead will directly be responsible for curriculum development for a wide range of topics and all training delivery efforts in the support of Content Operations. He / she will directly supervise a full time team of training analysts and training associates. The Training Team Lead will also supervise a remote team of coaching assistants who are responsible for coaching and mentoring the moderation staff. The Training Team Lead will be responsible for maintaining accurate training documentation. He / she will also be responsible for monitoring performance metrics for all moderation staff, actively managing programs to improve moderation team performance and making recommendations for employment action based on performance metrics.
Key Job Responsibilities
- Ensure that training curriculum and documentation is current and accurate
- Ensure training deliverables and deadlines are met
- Deliver weekly moderation staff performance metrics and recommendations to Content Ops management
- Supervise the performance of full time and part time training staff, ensure all deliverables and deadlines are met
- Train full time and part time staff
- Manage work assignments
- Ensure that key contractual obligations regarding quality are met or exceeded
The Training Team Lead role is a demanding role that requires exceptional management skills, training skills, and attention to detail as well as superior communication skills. The ideal candidate will have a proven track record of developing successful teams and delivering business results. We are looking for candidates that are truly passionate about servicing our clients and helping creating a world class training organization.
Job Requirements
The ideal Training Team Lead has extensive online experience and meets most or all of the following requirements:
- Four-year undergraduate degree required
- Prefer training delivery and training development experience
- Prefer people management experience
- Outstanding communication skills both written and verbal
- Exceptional reading comprehension skills and attention to detail
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- Ability to interact via email and online forums with the team in a positive, professional manner
- Experience using Microsoft Office (Word, Excel, Outlook) and Mozilla Firefox in an XP environment
- Ability to create well-written training materials targeted towards Adults
- Authorization to work in the U.S.
Content Analyst Foreign Language
Location: Work from home in the Austin, TX area
Job Type: Hourly, part-time positions are available
Total Compensation: $12/hour
Reports To: Content Operations Manager
About this Position
The Quality Assurance Analyst moderates content in foreign languages, mentors members of the moderation team, and assists with any additional volume that results from proofing failures.
Key Job Responsibilities
- Maintain appropriate failure and character-per-hour rates (To be determined on a quarterly basis according to company needs)
- Attend all required training sessions, teleconferences, and “all-hands” meetings
- Accept and internalize constructive criticism from other team members in a professional manner
- Proactively reach out to the appropriate parties for assistance as needed
- Follow protocol regarding all correspondences and processes with Bazaarvoice employees and contractors
- Communicate and execute in a professional manner congruent with Bazaarvoice’s culture and tenants
- Affectively mentor other team members in a professional manner
- Proactively identify improvement opportunities within the team
- Display job-related dexterity and situational awareness expected of a mentoring team member
Job Requirements
- Bachelor’s degree or comparable distinction
- A flexible work schedule, which includes the ability to work common holidays
- Proficiency with e-mail applications, online messaging services and forums, and Web applications, including Firefox
- Proficiency with Office applications, including Word, Excel, and Outlook
- Exceptional communication skills
- A teaching-level propensity for analytical and deductive reasoning
- The ability to adapt to our and our clients’ changing business needs
- The capability to quickly assess content for suitability based on established guidelines and codes
- The capacity to accurately apply all appropriate codes to received content
- Display job-related dexterity and situational awareness expected of a mentoring team member
- Native-level fluency in English and at least one of the following languages:
- Chinese (Traditional)
- Danish
- Dutch
- French (Canadian)
- French (European)
- German
- Italian
- Japanese
- Norwegian
- Portuguese (Brazilian)
- Portuguese (European)
- Spanish
- Swedish
Online Community Manager
Location: Austin, TX
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Community Services Manager
About this Position
Community Managers serve as the internal advocates and primary points of contact for clients of Bazaarvoice's hosted online community solution.
Key Job Responsibilities
- Maintaining contact with assigned clients through email, regularly scheduled conference calls, on-site meetings, etc.
- Consult on marketing strategies to promote and leverage customer-generated content for clients' websites and other channels (online and offline, TV, etc.)
- Advise and provide tactical assistance on the best practices for marketing promotions
- Drive adoption of new Bazaarvoice products and services
- Help the client track and measure ROI
- Advocate internally for client-requested functionality
Community Manager is a demanding role that requires exceptional communication skills, account management skills, and high exposure to ecommerce and web 2.0 technologies. We are looking for candidates that are truly passionate about online community and servicing clients. Please carefully evaluate the strength of your client-facing skills with this in mind before applying.
Job Requirements
The ideal Community Manager has held a customer-facing position (e.g., customer service, account management, consulting, service industry, etc.), has extensive online experience, and meets most or all of the following requirements:
- Bachelors degree or equivalent work experience and certifications
- A minimum of 3 years work experience
- Knowledge of e-commerce and online marketing concepts, industry trends, etc.
- Presentation and/or public speaking experience (executive level audience preferred)
- Outstanding oral and written communication skills
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail, highly organized, with an absolute focus on quality of work
- Authorization to work in the U.S.
- Ability to travel (less than 10%)
Online Community Manager - UK
Location: London, UK
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Community Services Manager
About this Position
Community Managers serve as the internal advocates and primary points of contact for clients of Bazaarvoice's hosted online community solution in the UK.
Key Job Responsibilities
- Maintaining contact with assigned clients through email, regularly scheduled conference calls, on-site meetings, etc.
- Consult on marketing strategies to promote and leverage customer-generated content for clients' websites and other channels (online and offline, TV, etc.)
- Advise and provide tactical assistance on the best practices for marketing promotions
- Drive adoption of new Bazaarvoice products and services
- Help the client track and measure ROI
- Advocate internally for client-requested functionality
Community Manager is a demanding role that requires exceptional communication skills, account management skills, and high exposure to ecommerce and web 2.0 technologies. We are looking for candidates that are truly passionate about online community and servicing clients. Please carefully evaluate the strength of your client-facing skills with this in mind before applying.
Job Requirements
The ideal Community Manager has held a customer-facing position (e.g., customer service, account management, consulting, service industry, etc.), has extensive online experience, and meets most or all of the following requirements:
- Bachelors degree or equivalent work experience and certifications
- A minimum of 3 years work experience
- Knowledge of e-commerce and online marketing concepts, industry trends, etc.
- French/multi-lingual
- Presentation and/or public speaking experience (executive level audience preferred)
- Outstanding oral and written communication skills
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail, highly organized, with an absolute focus on quality of work
- Authorization to work in the UK
- Ability to travel
Front End Web Developer
Location: Austin, TX
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Technical Services Manager
About this Position
The Technical Services team is responsible for the Implementation and technical support and maintenance of all Bazaarvoice web applications. We take pride in our energetic team environment and strong culture. We multitask well, communicate directly, and lead by example. Our company moves quickly and so do we. Passion about life and work is important to us, and want to see it from you when we meet you! You won’t find any of the typical technical riddles during our interviews, but come prepared to whiteboard HTML and CSS with us.
The Implementation Engineer position is responsible for the technical management of implementation projects, coordinating client technical teams through a quick deployment process. Our solutions are easy for our clients’ development teams to integrate and therefore projects are smaller in scope and move quickly. The IE works closely with our customers, project managers and engineering leads to draft requirements and implement multiple concurrent projects. Creative problem-solving and an eye for improvement is critical for success in this role. We work with some of the largest brands in the world, and think outside the box to find the best ways to meet their needs.
A strong Implementation Engineer at Bazaarvoice has rock-solid front-end web development skills. A strong knowledge of HTML and CSS is a must. We have a number of processes built around source control and issue tracking systems, and the ability to follow directions with attention to detail is key. The IE has good technical sense in web application debugging and the ability to communicate effectively with both a business and technical audience.
Job Requirements
The ideal Implementation Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:
- Bachelors degree or equivalent experience and certifications.
- Passion for front-end development. It started as a hobby for many of our best IE’s.
- http://www.bazaarvoice.com/culture.html. Know them.
- Internet/e-commerce industry experience or self-research on it.
- Advanced HTML and CSS skills.
- Knowledge of SQL and database design concepts.
- Strong client communication skills.
- Experience using version control and issue tracking systems.
- Authorization to work in the U.S.
QA Engineer
Location: Austin, TX
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Technical Services Manager
About this Position
The Technical Services team is responsible for the Implementation and technical support and maintenance of all Bazaarvoice web applications. We take pride in our energetic team environment and strong culture. We multitask well, communicate directly, and lead by example. Our company moves quickly and so do we. Passion about life and work is important to us, and want to see it from you when we meet you!
The QA Engineer is responsible for overseeing QA activities for both a local and remote front-end development team. We work with some of the largest retailers and online sites in the world, and have a large footprint on their website and heavy influence on their user experience – quality of work is everything. The QA Engineer represents both a line of defense for new work that we do as well as proactive QA on customer sites to find any potential bugs before they do. We have a very fast release cycle and a good candidate will have excellent task processing and organizational skills, being able to react to multiple competing priorities effectively.
The ideal QA Engineer has experience testing and troubleshooting web applications in multiple browsers, understanding the importance of cross-browser compatibility. Experience in remote team coordination is a major plus. This is also a new role on the Technical Services team, and we’re looking for a self-starter with an eye for improvement that isn’t afraid to challenge existing processes and lead the effort to develop new improvements.
Job Requirements
The ideal QA Engineer has experience with remote team coordination in multiple technology integration engagements and meets most or all of the following requirements:
- Bachelors degree or equivalent experience and certifications
- Passion for the finer points of Quality Assurance and the desire to seek out new improvements
- Very strong organizational skills. You will be processing a large set of tasks quickly.
- Mac experience a plus
- Front-end web development experience preferred. This isn’t a coding role, but you will be surrounded by and working with front-end developers.
- http://www.bazaarvoice.com/culture.html. Know them.
- Internet/e-commerce industry experience or self-research on it.
- Experience using version control and issue tracking systems
- Authorization to work in the U.S.
Web Support Engineer
Location: Austin, TX
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Technical Services Manager
About this Position
The Technical Services team is responsible for the Implementation and technical support and maintenance of all Bazaarvoice web applications. We take pride in our energetic team environment and strong culture. We multitask well, communicate directly, and lead by example. Our company moves quickly and so do we. Passion about life and work is important to us, and want to see it from you when we meet you! You won’t find any of the typical technical riddles during our interviews, but come prepared to whiteboard HTML and CSS with us.
The Support Engineer is responsible for live customer technical support and communication. The work is diverse and challenging, ranging from smaller front-end change requests to larger deployment projects. Our support team maintains a quick release cycle and we’re very deadline driven in our work. We provide complete solutions to our customers’ problems and astonish them with our quick response time.
A strong SE at Bazaarvoice has rock-solid front-end web development skills. A strong knowledge of HTML and CSS is a must. We have a number of processes built around source control and issue tracking systems, and the ability to follow directions with attention to detail is key. The SE has good technical sense in web application debugging and the ability to communicate effectively with both a business and technical audience.
Job Requirements
The ideal Support Engineer has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:
- Bachelors degree or equivalent experience and certifications
- Passion for front-end development. It started as a hobby for many of our best SE’s
- http://www.bazaarvoice.com/culture.html. Know them.
- Internet/e-commerce industry experience or self-research on it
- Advanced HTML and CSS skills
- Knowledge of SQL and database design concepts
- Strong client communication skills
- Experience using version control and issue tracking systems
- Authorization to work in the U.S.
Implementation Project Manager (UK)
Location: near London, UK
Job Type: Full-Time, Salaried with Full Benefits & Stock Options
Reports To: Technical Services Manager
About this Position
Implementation Project Managers are responsible for multiple concurrent customer implementations from Bazaarvoice’s London office. They successfully bridge the gap between business owners of a project and the internal and remote engineering teams, unafraid of getting their hands dirty with the technical work. We are looking for unique candidates that can speak both the business and technical languages fluently, and are passionate about technical project management and creative problem solving. This job is not an easy one – to be successful at a startup company requires a great deal of focus and dedication to your job responsibilities and your team. We believe strongly that each hire we make will contribute a great deal to our Technical Services team. Attention to detail and a passion to want to work for OUR company is critical for success at Bazaarvoice.
Job Requirements
The ideal Implementation Project Manager has experience managing or playing a lead client-facing role in multiple technology integration engagements and meets most or all of the following requirements:
- Bachelors degree or equivalent project management experience and certifications
- Internet/e-commerce industry experience a major plus
- Advanced understanding of HTML, JavaScript, and CSS and related web technologies
- Knowledge of SQL and database design concepts (MySQL experience a plus)
- Hands-on technical configuration of client solutions
- Experience using version control and issue tracking systems
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail and absolute focus on quality of work
- Travel and leading on-site meetings (less than 20%)
Sales Jobs
Sales Director (Asia Pacific)
Location: Preferred location is Singapore; will consider other location within Asia-Pacific region for the right candidate
Job Type: Full-Time, Salaried with Benefits and Incentive Compensation and Stock Options
Total Compensation: Target of $140,000 but uncapped for high performers
Reports To: Vice President of Sales
About this Position
Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team. You have to be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort.
We are looking for a unique sales person. You have to be able to manage a broad territory and be able to carry the entire sales process from start to finish on your own merits and skills. This doesn’t mean we won’t be helping you sell – we absolutely will. But we believe strongly in a sales person that has the ability to play all of the important sales roles, from:
- Being confident in selling a high-ROI solution that will cost the client over USD$125,000 per year
- Demonstrating the value propositions of our products and services
- Convincing client’s IT personnel and being able to “talk shop” with them (this is where past Sales Engineering skills really help)
- Partnering with the client’s marketing and merchandising staff and working through their organization to find the key champion
- Working through the legal aspects of the contract with the client’s lawyer while leveraging our internal counsel to close the deal
The ideal candidate is someone who has experience selling to executives in the online divisions of Retail, Travel, Financial Services, Telecom, and/or major brand manufacturers. The more experience you have with these organizations, the better. Our solution is focused on merchandising optimization thus a background in merchandising or merchandising solutions/technology will be a plus. A background in selling or servicing online marketing will also be a big plus. If you don’t have this background you will need to convince us that you have the ability to learn these ropes quickly and bring a perspective that can easily be adapted.
We prefer that you have technical or sales engineering experience. We are not looking for an account manager or developer but rather an account creator - a ”hunter”. You have to be hungry and enjoy building a market. It is critical that you are passionate about joining Bazaarvoice not just looking to leave where you are today.
Finally, we are looking for a candidate that is extraordinarily bright and flexible. The best people in hyper growth stage companies usually end up serving in multiple roles over a brief period of time. Flexibility and a desire to constantly learn and push yourself is absolutely required to succeed in this environment. Additionally, as a sales director in a field sales office, the ability to work effectively with remote teams and manage schedules across multiple time zones is imperative.
You will initially own a significant territory within Asia-Pacific. You will work with a Market Development Manager (Inside Sales) to prospect and create leads. Previous management or team lead experience will be a big plus. This position will require that you travel depending on the needs of prospects so travel of 50% or more cannot be an issue.
Job Requirements
- Education
- Bachelors degree or equivalent, preferably in MIS, Computer Science, or Engineering
- Coursework focused on eCommerce studies would be a plus
- Required Experience
- 5+ years work experience in a customer-facing sales engineering and/or sales role
- Expert in selling an early-stage product in a new industry (with a proven need)
- Desired Experience
- Selling to large clients in the Asia-Pacific region
- Selling eCommerce-focused solutions
- Desired Skills
- Business data analysis (e.g., applied analysis of customer data, financial data, macro industry data, etc.)
- Expert user of current web/online communication technologies, including browsers, search, email, instant messaging, and forums/message boards
- Advanced user of new and emerging web/online communication technologies, such as RSS, blogs, social networks, etc.
- Knowledge of online marketing techniques, technologies, and media
- Passion for technology, particularly online communication/collaboration technologies
Sales Director (US, New Vertical)
Location: Austin, TX
Job Type: Full-Time, Salaried with Benefits and Incentive Compensation and Stock Options
Total Compensation: Target of $140,000 but uncapped for high performers
Reports To: Vice President of Sales
About this Position
Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team. You have to be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort. A startup is not for the meek, but you will learn as much working here in three months as you would most companies in a year.
We are looking for a unique sales person. You have to be able to manage a broad territory and be able to carry the entire sales process from start to finish on your own merits and skills. This doesn’t mean we won’t be helping you sell – we absolutely will. But we believe strongly in a sales person that has the ability to play all of the important sales roles, from:
- Being confident in selling a high-ROI solution that will cost the client over $125,000 per year
- Demonstrating the value propositions of our products and services
- Convincing client’s IT personnel and being able to “talk shop” with them (this is where past Sales Engineering skills really help)
- Partnering with the client’s marketing and merchandising staff and working through their organization to find the key champion
- Working through the legal aspects of the contract with the client’s lawyer while leveraging our internal counsel to close the deal
The ideal candidate is someone who has experience selling to executives in the online divisions of Financial Services, Healthcare, and major brand manufacturers. The more experience you have with these organizations, the better. Our solution is focused on merchandising optimization thus a background in merchandising or merchandising solutions/technology will be a plus. A background in selling or servicing online marketing will also be a big plus. If you don’t have this background you will need to convince us that you have the ability to learn these ropes quickly and bring a perspective that can easily be adapted.
We prefer that you have technical or sales engineering experience. We are not looking for an account manager or developer but rather an account creator - a ”hunter”. You have to be hungry and enjoy building a market. It is critical that you are passionate about joining Bazaarvoice not just looking to leave where you are today.
Finally, we are looking for a candidate that is extraordinarily bright and flexible. The best people in early-stage companies usually end up serving in multiple roles over a brief period of time. Flexibility and a desire to constantly learn and push yourself is absolutely required to succeed in this environment.
You will be responsible for a significant part of the U.S. region as your territory. This position will require that you travel as much as 25% of your work week, although so far we have been traveling little and closing almost all deals over the phone.
Job Requirements
- Education
- Bachelors degree, preferably in MIS, Computer Science, or Engineering
- Coursework focused on eCommerce studies would be a plus
- Required Experience
- 5+ years work experience in a customer-facing sales engineering and/or sales role
- Expert in selling an early-stage product in a new industry (with a proven need)
- Desired Experience
- o Selling to large financial services organizations, healthcare organizations, and manufacturers
- Selling eCommerce-focused solutions
- Desired Skills
- Business data analysis (e.g., applied analysis of customer data, financial data, macro industry data, etc.)
- Expert user of current web/online communication technologies, including browsers, search, email, instant messaging, and forums/message boards
- Advanced user of new and emerging web/online communication technologies, such as RSS, blogs, social networks, etc.
- Knowledge of online marketing techniques, technologies, and media
- Passion for technology, particularly online communication/collaboration technologies
Market Development Associate (US)
Location: Austin, TX
Job Type: Full-time, salaried with benefits, incentive compensation, and stock options
Total Compensation: Target of $60,000–$80,000 but uncapped for high performers
Reports To: VP of Sales
About this Position
Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team. You have to be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort. A startup is not for the meek, but you will learn as much working here in three months as you would most companies in a year.
We are looking for a unique market developer. You must be able to self-start and process hundreds of suspects into leads for our various solutions. Motivation and energy are the name of the game. In order to be successful at Bazaarvoice in this role you need many skills, including:
- Being confident in positioning a high-ROI solution that will cost the client over $125,000 per year
- Demonstrating the value propositions of our products and services
- Managing the hundreds of suspects in Salesforce.com to accurately and efficiently process all opportunities
- Excelling at qualifying each opportunity properly to ensure the right level of follow through and commitment
- Working with our industry leading partners to drive mutual benefit and lead generation
- Executing at 110% to achieve your quarterly quota of web meetings generated
The ideal candidate is someone who has experience in processing market development suspects into leads and has significant experience in both calling and email prospects. You MUST be comfortable on the phone and making 30+ calls a day in order to achieve target. If you don’t have this background you will need to convince us that you have the ability to learn these ropes quickly and bring a perspective that can easily be adapted.
Finally, we are looking for a candidate that is extraordinarily bright and flexible. The best people in early-stage companies usually end up serving in multiple roles over a brief period of time. Flexibility and a desire to constantly learn and push yourself is absolutely required to succeed in this environment.
Job Requirements
- Education
- Bachelors degree, preferably in MIS, Computer Science, or Engineering
- Coursework focused on eCommerce studies would be a plus
- Required Experience
- Demonstrated work ethic and consistent over achievement
- Lead generation or sales experience a strong plus
- Desired Experience
- Selling to retailers and catalogers online
- Selling eCommerce-focused solutions
- Selling to financial services or healthcare organizations
- Desired Skills
- Salesforce.com expertise
- Expert user of current web/online communication technologies, including browsers, search, email, instant messaging, and forums/message boards
- Advanced user of new and emerging web/online communication technologies, such as RSS, blogs, social networks, etc.
- Knowledge of online marketing techniques, technologies, and media
- Passion for technology, particularly online communication/collaboration technologies
Market Development Associate (UK)
Location: near London, UK
Job Type: Full-time, salaried with benefits, incentive compensation, and stock options
Total Compensation: Target of £30,000 but uncapped for high performers
Reports To: VP of Sales
About this Position
Bazaarvoice is looking for an extraordinarily talented individual to join our world-class sales team. You have to be the type of person that craves a challenge and is unafraid to constantly push yourself outside your zone of comfort. A startup is not for the meek, but you will learn as much working here in three months as you would most companies in a year.
We are looking for a unique market developer. You must be able to self-start and process hundreds of suspects into leads for our various solutions. Motivation and energy are the name of the game. In order to be successful at Bazaarvoice in this role you need many skills, including:
- Being confident in positioning a high-ROI solution that will cost the client over $125,000 USD per year
- Demonstrating the value propositions of our products and services
- Managing the hundreds of suspects in Salesforce.com to accurately and efficiently process all opportunities
- Excelling at qualifying each opportunity properly to ensure the right level of follow through and commitment
- Working with our industry leading partners to drive mutual benefit and lead generation
- Executing at 110% to achieve your quarterly quota of web meetings generated
The ideal candidate is someone who has experience in processing market development suspects into leads and has significant experience in both calling and email prospects. You MUST be comfortable on the phone and making 30+ calls a day in order to achieve target. If you don’t have this background, you will need to convince us that you have the ability to learn these ropes quickly and bring a perspective that can easily be adapted.
Finally, we are looking for a candidate that is extraordinarily bright and flexible. The best people in early-stage companies usually end up serving in multiple roles over a brief period of time. Flexibility and a desire to constantly learn and push yourself is absolutely required to succeed in this environment.
Job Requirements
- Education
- Bachelors degree, preferably in MIS, Computer Science, or Engineering
- Coursework focused on eCommerce studies would be a plus
- Required Experience
- Demonstrated work ethic and consistent over achievement
- Lead generation or sales experience a strong plus
- Desired Experience
- Selling to retailers and catalogers online
- Selling eCommerce-focused solutions
- Selling to financial services or healthcare organizations
- Desired Skills
- Salesforce.com expertise
- Expert user of current web/online communication technologies, including browsers, search, email, instant messaging, and forums/message boards
- Advanced user of new and emerging web/online communication technologies, such as RSS, blogs, social networks, etc.
- Knowledge of online marketing techniques, technologies, and media
- Passion for technology, particularly online communication/collaboration technologies
- Language
- Must be French and/or German native or near-native speaker
Engineering Jobs
Software Developer
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Development
About this Position
We're looking for an experienced technical expert in Java enterprise server technologies to join the Bazaarvoice development team as a Software Developer. The team is responsible for all the hard-core technical components that drive the Bazaarvoice service-oriented architecture. As a software developer on the Bazaarvoice team, you will work other developers and program/product managers to create distributed application services, front-end UI’s that integrate into clients’ websites, and standalone interfaces for business analytical users.
Key Job Responsibilities
- Translation of complex functional and technical requirements into detailed architecture and design
- Develop and deliver quality applications on-time and on-budget. Solutions developed by the team are using Java, SQL, XML, SOAP, DHTML, Javascript and other web technologies.
- Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies.
- Candidate must be able to work with a minimum of technical supervision and supplemental engineering support
Job Requirements
- Bachelors degree – preferably in computer science – or 2+ years software development experience
- Excellent verbal and written communication skills
- Ability to adapt to new development environments and changing business requirements
- Core competencies in Java, XML, SQL, HTML is required; experience with other web technologies such as DHTML, Javascript, SOAP, Hibernate, Spring, Tapestry is a plus
- Experience with large distributed applications is a plus as is building/operating highly available systems
- Strong knowledge of data structures, algorithm, and enterprise systems
- Works well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements
- Ability to handle multiple competing priorities in a fast-paced environment
Linux Systems Engineer
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: VP Engineering
About this Position
Bazaarvoice is looking for a Linux Systems Engineer to help us design and manage our rapidly growing data center. Our operations team is responsible for the system architecture and tuning to ensure that our application service offerings are highly available. If you are a motivated expert level Systems Engineer that is ready to handle large-scale projects with stimulating challenges, we'd love to hear from you!
Key Job Responsibilities
- Grow and manage our data center while providing consistent uptime
- Work with our development and customer account teams to determine system requirements
- Configure and manage applications including Apache, Tomcat, MySQL
- Configure system-level services including Sendmail, SNMP, Syslog, NTP, DHCP, etc.
- Automate the deployment and management of software using scripting languages and tools such as RPM
- Maintain detailed documentation of software you write and systems that you manage
- Respond to support requests and monitoring alarms to resolve issues quickly
- Develop contingency plans for dealing with failures of critical systems
- Maintain and implement security policies and procedures to safeguard critical systems, information and data.
- Research, analyze and propose new technology solutions for Bazaarvoice's infrastructure
Job Requirements
- Bachelor's degree in CS, CE or MIS; or equivalent experience
- 2+ years experience with LAMP technology development and administration
- Linux administration skills
- Experience delivering high availability applications
- Experience in virtualization technologies such as VMWare, Xen, and VServer
- Hands-on scripting experience in Shell Scripting, Perl or Python
- Ability to handle multiple competing priorities in a fast-paced environment
- Excellent Project Management, communication, prioritization and analytical skills
Product and Marketing Jobs
Channel Marketing and Advertising Product Manager
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Product Management
About this Position
Interested in playing a large role in a small team responsible for building and managing innovative online word of mouth marketing solutions? This position is ideal for someone with a product management background and experience in channel marketing and advertising who is ready to take new ideas in a hot new space to market and build out a new line of business.
This is a unique opportunity for a motivated, self-starter to become an expert in the emerging social commerce domain while growing their product management skills within a high–energy, dynamic environment. We are looking for a product manager who has the vision and drive to define new strategic areas for growth.
In this role, you will be responsible for driving the success of a new line of business through close coordination with the best and brightest in marketing, sales, development, business development, and client services. You will be a customer and partner-facing member of an experienced Product Management team that is accountable for researching, planning, requirements, deployment, performance analysis, sales communication, collateral content creation, competitive analysis, and other product launch activities.
Job Overview
- Research and analyze consumer and crowd behavior within client web analytics data and our internal data warehouse of consumer-generated content
- Assess and understand market and client business needs, and clearly organize and communicate them to various internal and external stakeholders
- Drive ideation process to address identified marketing and client business needs
- Work with internal stakeholders, clients, sales and engineers to define and document requirements
- Building and launching new products and features through product management process
- Developing and executing a go-to-market strategy for a new line of business
- Driving the success of products under your ownership through strong marketing plans, sales pitches, sales training, and constant assessment of client impact post purchase
Job Requirements
- 3-5 years experience in product management
- Prefer BA/BS in Computer Science or MBA with product management specialization
- Expert Knowledge in online advertising, ad media and ad networks is required
- UI design/mock-up and project management skills is required
- Experience with Pragmatic Marketing framework and/or Agile development is a plus
- Product management experience with Software as a Service (SAS) model a plus
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail and absolute focus on quality of work
- Passion for building and launching new technologies and building a business
- Superior communication (written and verbal) and presentation skills; meeting facilitation and strong follow-up
- Ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis
Product Strategist
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Product Management
About this Position
Interested in playing a large role in a small team responsible for building and managing innovative online word of mouth marketing solutions? This position is ideal for someone with a pre-sales and product management background and the desire to work very closely with prospects.
This is a unique opportunity for a motivated, self-starter to become an expert in the emerging social commerce domain while growing their product management and sales skills within a high–energy, dynamic environment. We are looking for an experienced individual to pave the way for this new role.
In this role, you will be responsible for architecting best-fit solutions from Bazaarvoice’s suite of products and services for prospects with specialized needs through close coordination with the best and brightest in marketing, sales, development, business development, and client services. You will be an early client facing member of an experienced Product Management team that is accountable for researching, planning, requirements, deployment, performance analysis, sales communication, collateral content creation, competitive analysis, and other product launch activities.
Job Overview
- Be an expert across all Bazaarvoice products and services
- Communicate and evangelize feature and product roadmaps with prospects
- Attend industry events to represent and evangelize Bazaarvoice products and services
- Field sales and prospect questions about products and services
- Architect solutions for clients with specialized needs
- Document gaps by soliciting and validating requirements that define how to meet these specialized needs
- Drive our product management process to address these gaps
- Align timelines and cost within the sales team contract process
- Provide direction to product management roadmap process leveraging your unique vantage point of prospect needs and the market place
Job Requirements
- 2-5 years experience in pre-sales or product management
- Prefer BA/BS in Computer Science, Engineering, or MBA with product management specialization
- Superior interpersonal communication, relationship building, and influence skills required
- UI design/mock-up and requirements management skills required
- Product management and pre-sales experience with Software as a Service (SAS) model a plus
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail and absolute focus on quality of work
- Superior communication (written and verbal) and presentation skills; meeting facilitation and strong follow-up
- Ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis
Social Commerce Product Manager
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Product Management
About this Position
Interested in playing a large role in a small team responsible for building and managing innovative online word of mouth marketing solutions? This position is ideal for someone with a product management background who is ready to take new ideas in a hot new space to market.
This is a unique opportunity for a motivated, self-starter to become an expert in the emerging social commerce domain while growing their product management skills within a high–energy, dynamic environment. We are looking for a product manager who has the vision and drive to define new strategic areas for growth.
In this role, you will be responsible for driving the success of new products through close coordination with the best and brightest in marketing, sales, development, business development, and client services. You will be a customer and partner-facing member of an experienced Product Management team that is accountable for researching, planning, requirements, deployment, performance analysis, sales communication, collateral content creation, competitive analysis, and other product launch activities.
Job Overview
- Research and analyze consumer and crowd behavior within client web analytics data and our internal data warehouse of consumer-generated content
- Assess and understand market and client business needs, and clearly organize and communicate them to various internal and external stakeholders
- Drive ideation process to address identified marketing and client business needs
- Work with internal stakeholders, clients, sales and engineers to define and document requirements
- Building and launching new products and features through product management process
- Driving the success of products under your ownership through strong marketing plans, sales pitches, sales training, and constant assessment of client impact post purchase
Job Requirements
- 2-5 years experience in product management
- Prefer BA/BS in Computer Science or MBA with product management specialization
- Strong analytical skills with knowledge of statistical analysis techniques, Excel, and SQL queries for product ideation and business impact research
- UI design/mock-up and project management skills
- Expert knowledge in SEO and SEM preferred
- Expert knowledge in web services and data syndication preferred
- Experience with Pragmatic Marketing framework and/or Agile development
- Product management experience with retail or marketing software solutions a plus
- Product management experience with Software as a Service (SAS) model a plus
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail and absolute focus on quality of work
- Passion for building and launching new technologies
- Superior communication (written and verbal) and presentation skills; meeting facilitation and strong follow-up
- Ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis
Program Manager
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Product Management
About this Position
Interested in playing a large role in a small team responsible for building and managing innovative online word of mouth marketing solutions? This position is ideal for someone with a project management background, experience managing software release cycles, and the desire to interact with clients to enhance software solutions.
This is a unique opportunity for a motivated, self-starter to become an expert in the emerging social commerce domain while growing their experience in meeting the needs of hundreds of clients.
In this role, you will be responsible for building out and managing a client community feedback process and cycle panning process for Bazaarvoice’s growing client base, through close coordination with the best and brightest in marketing, sales, development, client services and product management. You will be a customer and partner-facing member of an experienced Product Management team that is accountable for researching, planning, requirements, deployment, performance analysis, sales communication, collateral content creation, competitive analysis, and other product launch activities.
Job Overview
- Be an all around expert in Bazaarvoice’s solutions
- Manage the cycle planning process for our rapid 6-8 week development cycle
- Maintain a roadmap that maps client commitment dependencies to product changes and maintain continuity with the cycle plan
- Manage the Bazaarvoice client community feedback and ideation process
- Assist the client services team in driving the adoption of new features to existing customers
- Coordinate and conduct product feedback webinars and client feedback meetings
- Manage the transition of clients with specialize needs or custom development from sales to the client deployment team.
- Requirements management and new feature ideation for social commerce workflow tools
Job Requirements
- 2-4 years experience in software project management
- BA/BS in Computer Science or Engineering is required
- Strong project management skills required, certification a plus
- Experience with product management is required
- Experience with software development methodologies required
- UI design/mock-up skills is a plus
- Experience with Software as a Service (SAS) model a plus
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail and absolute focus on quality of work
- Superior communication (written and verbal) and presentation skills; meeting facilitation and strong follow-up
- Ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis
Associate Product Manager
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Product Management
About this Position
Interested in playing a critical role in a growing team responsible for building and managing innovative online word of mouth marketing solutions? This position is ideal for someone wanting to grow his or her career in product management within a white-hot emerging space.
This is a great opportunity for a motivated, self-starter to become an expert in the emerging social commerce domain while developing their product management skills through mentorship by a very strong product management team. We are looking for a product manager who has the potential to very quickly become a cornerstone of the product management team.
In this role, you will be responsible for helping driving the success of new products through close coordination with the best and brightest in marketing, sales, development, business development, and client services. You will be a customer and partner-facing member of an experienced Product Management team that is accountable for researching, planning, requirements, deployment, performance analysis, sales communication, collateral content creation, competitive analysis, and other product launch activities.
Job Overview
- Performing competitive research in the social commerce space
- Assessing and understanding market and client business needs, and clearly organizing and communicating them to various internal and external stakeholders
- Working closely with product owners to help ideate solutions
- Working with internal stakeholders, product managers, clients, sales and engineers to define and document requirements
- Building and launching new modules and features through product management process
- Driving the success of feature and modules under your ownership through assessment of client impact, competitive analysis, marketing collateral, sales pitches, sales, and training
- Managing and publishing product documentation and marketing collateral
Job Requirements
- 1-3 years experience in product management or related role
- Prefer BA/BS in Computer Science or Engineering
- Experience managing requirements (PRD/MRD) preferred
- Strong analytical skills with knowledge of statistical analysis techniques, Excel, and SQL queries for product ideation and business impact research a preferred
- UI design/mock-up and project management skills preferred
- Product/Solution experience with retail or marketing software solutions a plus
- Product/Solution with Software as a Service (SAS) model a plus
- Positive, self-starter attitude and desire to exceed client expectations at every opportunity
- Attention to detail and absolute focus on quality of work
- Passion for building and launching new technologies
- Superior communication (written and verbal) and presentation skills; meeting facilitation and strong follow-up
- Ability to execute a number of parallel tasks and work with cross-functional teams on a day-to-day basis
Web Designer
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Creative Director
About this Position
Whether you call yourself a Technical Designer, a Design Technologist, or just a plain old Web Designer; if you’re great at what you do we have a great opportunity for you. Bazaarvoice is looking for a highly-talented, creative, and technically-focused designer with CSS and HTML expertise and a marketing sensibility. This position will be responsible for styling our hosted user-generated content applications to seamlessly integrate into the websites of some of the largest brands on the planet. The ideal candidate will be able to quickly discern the key visual elements of a brand and use their intimate knowledge of CSS/XHTML to infuse the essence of that brand into our applications. The Web Designer will also work with Product Management, in a highly-collaborative environment, to help design new products that harness the power of the consumers’ voice.
Job Overview
- Work with the Implementation Team to style our solution for clients
- Work with Sales to envision and mockup how prospects can uniquely benefit from our products
- Work with Product Management to design new products and refine interactions of existing products
- Help maintain and refine our existing corporate web properties and design new corporate marketing sites
Job Requirements
- An online portfolio that showcases outstanding work
- 2 years experience designing cross-browser websites, e-commerce experience a plus
- 2 years experience hand-coding CSS/XHTML
- Expert user of Adobe CS suite
- Some Javascript
- A passion for design, marketing, and user experience
- An independent problem solver who knows when to ask questions
- Ability to produce flawless work in a fast-paced environment
- Agency experience and experience in online advertising a plus
Business Development Jobs
Partnerships Director
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Vice President of Business Development
About this Position
Bazaarvoice is searching for a Partnerships Director to focus on driving measurable value from our industry partnerships.
This is an associate-level business development role reporting to the VP Business Development. The Partnerships Director’s primary responsibilities include:
- Manage named partnership categories (e.g., e-commerce platforms, web analytics, etc.) and individual company relationships within each category
- Develop and execute a “business plan,” aligned with Bazaarvoice goals, for each partnership you manage
- Serve as a partner liaison and domain expert to Bazaarvoice customers, prospects, and internal teams
- Source and manage sales, marketing, and technology integration initiatives with top partners in each category
- Identify new partnering and business development opportunities
Requirements for the Partnerships Director role include the following:
- BA/BS or equivalent education
- Minimum 3 years work experience, preferably within the Internet/e-commerce industry or a high-tech start-up
- Excellent social and communication skills – you must be at ease presenting both internally and externally
- Passion for working with customers and partners – you will be in frequent contact with both!
- Technology-fluent – a solid conceptual understanding of Internet infrastructure and technologies is required
- Strong analytical and negotiation skills regarding technical and contractual aspects of partner relationships
- Highly organized and detail oriented
- Desire to constantly learn and process new information about our industry, solution, partners, competitors, etc.
- Proficient with MS Office, particularly Outlook, PowerPoint & Excel, and Web 2.0 technologies
- Open to 20% travel
Finance Jobs
Senior Accountant
Location: Austin, TX
Job Type: Full-time, salaried with benefits, and stock options
Reports To: Director of Finance
About this Position
Bazaarvoice is looking for an extraordinarily talented individual to join our finance team. Under the direction of the Director of Finance, the Senior Accountant is responsible for leading the accounting function with a hands-on role in the day-to-day accounting as well as exposure to the business issues of this dynamic company. The Senior Accountant must have strong accounting expertise and proven communication skills. Primary responsibilities will include:
- Monthly close process
- Monthly management reporting packages and analysis
- Month end accruals and closing adjustments
- General ledger - daily entries and closing process
- Monthly cash reconciliation
- Development and implementation of department standards, policies and procedures
- Act as liaison with external auditors
- Prepare year-end audit schedules/ Work with auditors during interim and year-end audit fieldwork
- Respond effectively to confidential inquiries
Job Requirements
- Bachelor’s degree in Accounting required, CPA preferred
- 5-7 years of general accounting experience
- Experience in accounting management in a dynamic growth company
- A proven record of leadership responsibility over time
- Knowledge of recognized accounting software system(s)
- Excellent verbal and written communication skills
- Strong analytical and organization skills
- Self starter with ability to multi-task, work with flexibility and meet tight deadlines
- Exercise individual initiative and discretion in confidential matters
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